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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I should ask for a refund… Room smelled bad. Mattress was hard as a rock. Bathroom door had an in repaired hole in it. Coffee in the morning undrinkable.
Business response:
Dear Amy, Thank you for your review. We apologize for the issues you encountered during your stay. Providing a comfortable and pleasant experience is our priority, and we regret that we fell short of your expectations. We are addressing the cleanliness and maintenance concerns you raised with our team to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Bed bugs My room had bed bugs. They did not activate until my second night. The sofa in the room was filthy.
Business response:
Dear Lore, Thank you for your feedback. We deeply apologize for the distressing issues you encountered. Your concerns about bed bugs and cleanliness are being urgently addressed by our team. We are committed to ensuring such incidents do not recur. We appreciate your input and hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Around property too many people hanging around scary seems something going on
Business response:
Dear Mohammed, Thank you for your feedback. We take guest safety seriously and apologize for any discomfort caused by the presence of individuals around the property. We are increasing security measures and monitoring to ensure a safe environment for all guests. Your comments are invaluable, and we appreciate your understanding as we work to enhance your experience with us. We hope to welcome you back soon.Sincerely,Hotel Management
Staff was very kind but there were multiple roaches in the room
Business response:
Dear Justine, Thank you for bringing this matter to our attention. We sincerely apologize for the presence of roaches in your room, which is unacceptable. Please rest assured that we take issues of cleanliness and pest control seriously, and we will address this immediately with our team to prevent any recurrence. Your comfort and satisfaction are our top priorities, and we appreciate your understanding.Your feedback is invaluable in helping us improve. We hope to welcome you back for a better experience.Sincerely,Hotel Mana... read more
Business response:
I am sorry you were unhappy with your stay please share what we could have done to make your experience more enjoyable?
I want a refund !! I was given a handicap room on the 2nd floor. WHY would you book me a reservation. I am not handicapped. The people over me stomped on the floor. I saw roaches. They have 5 dryers and 3 washing machines but only 2 washing machines work.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for any inconvenience you encountered during your stay. We strive to accommodate all guest preferences and will review our room assignment process to prevent similar incidents. Additionally, we will address the maintenance issues you mentioned promptly. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to provide you with a better experience in the future.Sincerely, Hotel Management
Business response:
Please let me know what we could of done better I am so sorry that you were upset w your stay
The first room that I was given was infested with fleas. They did give me another room, but I was very wary after that. The hot water took forever to get warm and never made it to hot.
Business response:
Dear Carrie, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We hope that you will consider giving us anot... read more
Cockroaches in the room. They switch us to a different room and there was still cockroaches in the new room. And they say they will reimburse me back $106.00 and still don’t see the refund yet.
Business response:
Dear Somally, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.