Extended Stay America - Richmond - Glen Allen - Short Pump

Cindy 

on Expedia

a year ago

Overall, the property and room was fairly clean, but the first thing I found upon entering the restroom was a pubic hair on the toilet seat and no hot water to wash my hands. There was hot water for the shower though. The room was spacious, but lacked amenities like USB chargers and in-room coffee accouterments. Complimentary “grab & go breakfast” was served in the morning and at 7AM all I found was 1 granola bar, 3 packages of instant oatmeal, coffee & hot water. If you’re looking for a basic and budget-friendly hotel, you ... read more

Michael 

on Expedia

a year ago

I arrived to Extended Stay America Suites around 5:30. When I gave the clerk my name, she told me to wait, she had to talk to her manager. The clerk came back to the office in about 10 minutes and told me that there was a problem with the room and the door could not open. I asked to another room and she stated that there were no more rooms. You think the door would have been repaired earlier in the day. I ask for a refund which I hope to receive soon. After a long hard day driving, I had to return home. I do not recommend th... read more

Anonymous 

on Expedia

a year ago

Cockroaches First off the receptionist was lovely, there was no issue with service. Within an hour of being in our room we found six cockroaches. We asked to be transferred but there were no other rooms so we were given a refund 

Anonymous 

on Expedia

a year ago

Kitchen light didn’t work, sticky dirty floor beside the bed, bugs smushed against the wall. The staff said they didn’t have any available rooms for me to switch and offered me a $20 discount. I couldn’t find anything else somewhere else because other hotels around was booked. I will never go back there 

Heather 

on Expedia

a year ago

Valentine's Day Not Good We decided to make our Valentine's day over the weekend instead on the day of because we wear to busy that day. Well when we got there, the first thing we noticed was the oven not working because it was hanging off the hinges and it was unplugged. We were going to cook. The fire alarm was in the drawer. We called down to the office and they said that a repair man would be up to fix the oven. We waited. And waited. I don't know if the oven has been fixed yet or not. Because my honey connected the owne... read more

Erica 

on Expedia

a year ago

Checked in went into second building and the entire space smelled like smoke. Daughter felt super uncomfortable so we cancelled our stay. 

Carrie 

on Expedia

a year ago

Unsafe hotel We left and received a refund. Not safe.