Extended Stay America - Richmond - Glen Allen - Short Pump

Lilian 

on Expedia

11 months ago

The check in process was simple. The room was nice just not thoroughly cleaned as it should be. In the morning after taking a shower an army of baby roaches decided to come out of hiding. Never in my life had i experienced this in a hotel. 

Kentrai 

on Expedia

a year ago

Awful hotel Very old and outdated. Dirty with stains on mattresses and bugs. Wasn’t happy at all with the accommodations or for the overall cleanliness of the hotel. Very disappointing 

MONICA 

on Expedia

a year ago

We killed roaches Our fridge wasnt workimg but they switch it out. The side door thats suppose to be key entry only and locked for our protection was not lock. 

Marty 

on Expedia

a year ago

Waste of time I booked a room, paid in advance, and they told me they had no rooms left when I arrived. 

Virginia Gale 

on Expedia

a year ago

terrible customer service and bumped room I made a reservation a week ago thru hotels.com. I even call the hotel direct on Aug 8 to see if they had another room in case my friend wanted her own space. They were friendly on the phone and confirmed rooms for Friday night still available. BUT on Friday afternoon at 5p.m. I got a voice mail stating that my room was no longer available. They had over booked and would not be honoring my reservation. I could reach out to Hotel.com to get my refund and book another room elsewhere!! ... read more

Amy 

on Expedia

a year ago

I should ask for a refund… Room smelled bad. Mattress was hard as a rock. Bathroom door had an in repaired hole in it. Coffee in the morning undrinkable. 

Lore 

on Expedia

a year ago

Bed bugs My room had bed bugs. They did not activate until my second night. The sofa in the room was filthy. 

Mohammed 

on Expedia

a year ago

Around property too many people hanging around scary seems something going on 

Justine 

on Expedia

a year ago

Staff was very kind but there were multiple roaches in the room