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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a reservation for March 28-30. On the day that I was supposed to be checking in, while I was driving to Richmond they l left the following voicemail. This is the Extended StayAmerica on 4231 Parkley Court I do have your reservation right here but we are sold out unfortunately so we would not be able to accommodate you. You can go ahead and just call Expedia and they would be able to relocate you to another extended stay have a good night bye.
Business response:
Dear Sage,We sincerely apologize for the frustration and inconvenience you experienced with your reservation. We understand how upsetting it must have been to receive that message while en route. While unexpected demand occasionally impacts availability, we deeply regret the lack of timely communication and support. Your feedback is being taken seriously, and steps will be taken to prevent such occurrences. We remain committed to improving our processes and service, and we truly hope you’ll consider giving us another opportu... read more
I had to wait 3 hours to check in after 3pm check in time. Bathroom door was broken, sofa bed could not be used as a bed because wire frame was coming through matress, smokers at the hotel threw cigarette butts out in mulch in rear of hotel that caused a fire and FD response had to extinguish.
Business response:
Thank you for staying with us and taking the time to rate your experience. I want to apologize for any inconvenience you experienced while at our property. I also hope if you are in the area again, you will give us another chance to show you that this is not an every day occurrence.
No hot water - room reeked of cigarettes and pot
Business response:
Dear Joseph, We sincerely apologize for the issues you encountered during your stay. A comfortable and clean environment is our priority, and we regret that we did not meet your expectations. We understand how important hot water and a fresh-smelling room are, and we will address these concerns with our team to ensure improvements. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a better experience in the future. Si... read more
As soon as we checked in, theres roaches in the room. First night the neighbors were slamming against the same wall our beds on havin a screaming good time. Next night, overdose 2 doors down and the neighbors screaming at 3am.
Business response:
Dear David, We apologize for any inconvenience caused by the noise disturbances you encountered during the night. We understand the importance of providing our guests with a peaceful and welcoming environment, and we regret falling short in this regard. Furthermore, we want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent such instances. We regret the frustrations you... read more
It was more a problem with Expedia. I booked with Expedia for a housing service and the hotel stated they couldn’t honor the booking. So there was never a stay with that booking. Expedia failed to refund my money back saying they couldn’t reach the hotel.
Business response:
Dear Marsha,Thank you for sharing your experience. It’s unfortunate that this situation occurred, and it’s understandable how frustrating it must have been. While third-party booking issues can be complex, every effort should be made to ensure clear communication and resolution. Your feedback is valued, and it’s always a priority to provide a smoother experience for all guests in the future.Sincerely,Hotel Management
Dddtuu in
Business response:
Dear Shea,Thank you for your feedback. We regret that your experience did not meet expectations and apologize for any inconvenience you may have encountered. Guest satisfaction is very important to us, and we strive to provide a comfortable and enjoyable stay. If there is anything specific you would like to share about your experience, we would appreciate the opportunity to address your concerns. We value your input and hope to have the chance to provide you with a better stay in the future.Sincerely,Hotel Management
I didn’t like there was roaches in my room. Couldn’t relax, were killing roaches all night and couldn’t sleep
Business response:
Dear Lendell,We sincerely apologize for the experience you had during your stay. The presence of pests is unacceptable, and we take this matter very seriously. Please know that we are addressing this issue with our team to ensure immediate corrective action. Your comfort is our priority, and we regret that we did not meet your expectations. We appreciate your feedback and hope for the opportunity to provide a much-improved stay in the future.Sincerely,Hotel Management
Totally not clean all the way around. The bedding had layers of dead skin on the sheets, unfortunately I didn't find out until to next morning. Looked like it was being used to house the homeless. Twenty people setting in the court yard in the morning at a 9 am check out. Plus, they required a $50 deposit for any possible damages. Without letting you inspect the room before hand. I found 3 area that was damaged when I walked in. When I reported them to the clerk she wasn't aware of them. So, they could have changed me for th... read more
Business response:
DearJeffrey, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.