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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had no water, informed front desk I was unable to use the room as a result. Requested refund but no response. Did not stay but 15 minutes.
Business response:
Dear Thomas,We sincerely apologize for the inconvenience you experienced during your brief stay. It is unacceptable that you had no water, and we understand how frustrating this must have been. Your request for a refund should have been addressed promptly, and we regret the lack of communication from our team. We recommend you reach out to us directly as we are committed to resolving these issues to improve our services. Your feedback is invaluable, and we would appreciate the opportunity to welcome you back in the future fo... read more
Stay away from room 130 The room where I stayed was close to an exit building door, people come in and out at all the time , the front desk should make u aware or the noise coming when the door slam the frame , it was a rough night sleep . I did probably sleep two hours total
Business response:
Dear Edwin, Thank you for your feedback regarding the noise issues you encountered during your stay. We sincerely apologize for any inconvenience this may have caused. We recognize the importance of providing a serene environment for our guests and regret that we did not meet your expectations in this regard. Please rest assured that we take noise concerns seriously and will look into the issue to address it effectively. We truly value your feedback and look forward to providing you with a more peaceful and enjoyable experie... read more
Super bad roach problem. They were inside the refrigerator on 2 occasions (big and small). A lot of people live there. Noisy... hallway door slams hard throughout the day and night.
Business response:
Dear Daveda, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay, particularly the presence of pests and noise disturbances. This is not the standard we strive for, and we are addressing these matters with our team to ensure a cleaner and quieter environment for our guests. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance to provide you with a more pleasant experience in the future.Sinc... read more
The check in process was simple. The room was nice just not thoroughly cleaned as it should be. In the morning after taking a shower an army of baby roaches decided to come out of hiding. Never in my life had i experienced this in a hotel.
Awful hotel Very old and outdated. Dirty with stains on mattresses and bugs. Wasn’t happy at all with the accommodations or for the overall cleanliness of the hotel. Very disappointing
Business response:
Dear Kentrai, Thank you for your feedback. We’re truly sorry to hear about the issues you encountered with cleanliness and maintenance. This is not the experience we strive to provide, and we will address the concerns about the mattresses and bugs immediately. Your comments are valuable in helping us improve our facilities. We appreciate your patience and hope to have the opportunity to offer you a more comfortable and satisfactory stay in the future.Sincerely,Hotel Management
We killed roaches Our fridge wasnt workimg but they switch it out. The side door thats suppose to be key entry only and locked for our protection was not lock.
Business response:
Dear MONICA, Thank you for sharing your feedback. We apologize for the issues you encountered, including the roaches, fridge malfunction, and security concerns with the side door. Your comfort and safety are our top priorities, and we are addressing these problems with our team to prevent them from recurring. We appreciate you bringing these matters to our attention and are committed to improving our facilities and services. We hope to provide a better experience in the future. Sincerely,Hotel Management
Waste of time I booked a room, paid in advance, and they told me they had no rooms left when I arrived.
Business response:
Dear Marty, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your reservation. It’s unacceptable that you were informed of no available rooms despite having paid in advance. We are reviewing our booking procedures to prevent such issues in the future. Your feedback is important, and we appreciate your understanding. We hope to have the opportunity to serve you better. Sincerely,Hotel Management
terrible customer service and bumped room I made a reservation a week ago thru hotels.com. I even call the hotel direct on Aug 8 to see if they had another room in case my friend wanted her own space. They were friendly on the phone and confirmed rooms for Friday night still available. BUT on Friday afternoon at 5p.m. I got a voice mail stating that my room was no longer available. They had over booked and would not be honoring my reservation. I could reach out to Hotel.com to get my refund and book another room elsewhere!! ... read more
Business response:
Dear Virginia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.