Extended Stay America - Richmond - Glen Allen - Short Pump

Anonymous 

on Expedia

a year ago

I want a refund !! I was given a handicap room on the 2nd floor. WHY would you book me a reservation. I am not handicapped. The people over me stomped on the floor. I saw roaches. They have 5 dryers and 3 washing machines but only 2 washing machines work. 

Carrie 

on Expedia

a year ago

The first room that I was given was infested with fleas. They did give me another room, but I was very wary after that. The hot water took forever to get warm and never made it to hot. 

Somally 

on Expedia

a year ago

Cockroaches in the room. They switch us to a different room and there was still cockroaches in the new room. And they say they will reimburse me back $106.00 and still don’t see the refund yet. 

Mia 

on Expedia

a year ago

Smokeville USA! Avoid! The first room we were given smelled like cigarette smoke. They switched our room and it was initially much better. Then 2 hours in, the bathroom REEKED of cigarette smoke. Guests are violating the no-smoking policy and not much is being done about this! I have allergy-induced asthma and I use medically necessary contact lenses, so this is a serious health hazard for me. 

Deborah 

on Expedia

a year ago

The hallways and room smelled horrible. Roaches in the room. Sofa filthy and sticky. Pull out sofa bed was extremely uncomfortable. Mattress was about 2 inches thick and felt every spring and metal from frame. Was unable to sleep on. We left after the first night of our stay, I didn’t even care that I lost money that I paid for the next night. Would never recommend 

Amber 

on Expedia

a year ago

Bugs in the room. I had to leave.