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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hair dryer available at the front desk. Very minimal property but staff very capable and friendly.
Business response:
Dear Robert, We are happy your recent experience with us was pleasant and appreciated your comments because it helps us to improve our services. However, please accept our apology that our hotel's amenities did not meet your expectations. In response to your feedback, we will advise our front desk to prepare the stock of supplies so that future guests do not have the same problem. Thank you once more for allowing us to be of service. Considering our helpful staff, we hope to have the pleasure of doing so again on your next v... read more
Business response:
thank you for your kind words
Business response:
thank you for your kind words
Business response:
Thank you for your kind review
Business response:
Thank you for your great review.
Jobon at front desk was super nice. Very friendly staff.
Business response:
Dear MICHONG, Thank you for your positive feedback on your recent stay at Extended Stay America. We're glad Jobon provided excellent service, and we'll share your kind words with our staff. We prioritize our guests' comfort and welcome you back for another exceptional stay in the future.Sincerely,Hotel Management
Staff was great. Room was acceptable. Coffee with liquid creamer versus powder and light edibles ( granola bars, muffins, quick oatmeal ) was appreciated. We experienced a lot of “guest” noise late into the night and very early in the morning. Can’t entirely blame the property fit that.
Business response:
Dear Dawna, Thank you for reviewing your stay. It is glad to know you had a pleasant time here and enjoyed the services and amenities provided. However, we are sorry for the noise concerns that you pointed out. Our front desk team can handle such issues when made aware of them. We have noted it for your next visit. Please give us a chance to provide you with the flawless stay you deserve on a future trip. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Thank you for your review
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.