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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review
Nice to get a pan for boiling water with, for free
Business response:
Dear Iain, We're delighted to hear you appreciated the convenience of having a complimentary pan in your room. It's these little extras that can make a stay more comfortable. If you have any other feedback or suggestions for us, please feel free to share. We aim to provide a pleasant experience for all our guests, and your insights help us achieve that. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.Sincerely,Hotel Management
Business response:
Thank You very much for you review
Business response:
Thank you for review
Old, not great, not terrible. This place is pretty beat up. It's not particularly dirty, just beat up. Seems to have a permanent odor of ramen and weed. There was no remote for the TV. After a couple trips down stairs I got a working one, and the lady at the front desk was very helpful. There was a burnt out light, but the other ones worked so, not all bad. All I really needed was a place to stay, and this did that, but nothing great about it.
Business response:
Dear Trevor, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
The Extended Stay chain used to be a top notch venue. Those days are gone! The grounds, while lovely feel unsafe with warning signs to lock you cars and sketchy persons wandering about day and night. The rooms while clean and comfortable show signs of wear and unrepaired damage!
Business response:
Dear Clifford, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Please know our team is staffed around the clock to address any concerns you may have. Your honest comments will be shared with our associates, and we will use them for future improvements; we hope to welcome you to enjoy the elevated experience you always deserve. Sin... read more
Business response:
Thank you for review
El lugar está un poco sucio, como la alfombra y tarda en hacer la limpieza de tu cuarto.
Business response:
Dear Brenda, We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we will address this appropriately. We hope to have you stay with us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.