This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Towels were stained. Unpleasant smell in room Good location
Business response:
Luis, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Not very nice neighbors The room was nice but the room next to me was extremely noisy
Business response:
Carolyna, thank you for evaluating your stay with us. We apologize for the noise disturbances you experienced from other guests of the hotel during your visit. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management
Staff was friendly. Room was clean. Can’t complain.
Business response:
Annaliza, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
The place is quiet and private, accesible to shops and restaurants
Business response:
Johanny, traveling can be difficult, so we at Extended Stay America strive to make it stress-free for our guests. We are thrilled to know we were able to provide you with a comfortable and quiet stay and that you liked our convenient location. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
It was great very clean I would stay over and over
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.