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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a good stay . It’s loud.
Business response:
Dear Monica,Thank you for sharing your feedback. We are glad to hear that you had a generally good stay. We do apologize for any noise disturbances you experienced, as we understand how important a quiet environment is for our guests. We are always working to improve and will certainly look into ways to reduce noise for future visits. We hope to welcome you back for an even more enjoyable experience.Sincerely,Hotel Management
Staff is wonderful!!!
Business response:
Dear Michelle,Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our staff at Extended Stay America. We truly appreciate your kind words and hope to welcome you back for another exceptional stay in the future.Sincerely,Hotel Management
Everything was clean, the staff except maintenance guy were all very helpful, and the free breakfast was basic to-go items, but good.
The staff were friendly, the main lobby and checkout area was clean. The rooms were large and clean. I had just gotten out of the hospital with back surgery and the beds were some of the most comfortable beds I've ever slept.
Business response:
Dear Guest, Thank you for your kind review! We're delighted to hear your recovery stay was comfortable and that our beds provided much-needed rest. The team at Extended Stay America is thrilled we could make your experience welcoming and supportive. Wishing you a smooth recovery, and we hope to see you again!Sincerely, Hotel Management
The breakfast item was decent. Nice room. Friendly staff. Rate was ok.
Few people wondering around parking lot during night but the front desk and housekeeper and room are the exceptional. I was very pleased with the interaction I had with the Manager and the front desk lady.
Business response:
Dear Guest, Thank you for your wonderful review! We are delighted to hear you had exceptional interactions with our team and enjoyed your stay at Extended Stay America. Your feedback about the parking lot is appreciated, and we will work to ensure all aspects of your experience are top-notch. We look forward to welcoming you back!Sincerely,Hotel Management
I have been here couple of time with my friend. Ladies at the front and the house keeper are stellar.
Business response:
Dear Waiyan,Thank you for your kind review! We are so glad to hear that you have had great experiences with us and appreciate your recognition of our front desk and housekeeping teams. At Extended Stay America, we are committed to providing exceptional service, and we look forward to welcoming you and your friend again soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.