Extended Stay America - Richmond - Hilltop Mall

Business response:

Dear Tiffany, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Chinedu, Thank you for taking the time to share your thoughts. We are pleased to know aspects of your stay were satisfactory, and we genuinely value your feedback. If there were any areas that did not fully meet your expectations, we sincerely apologize and are committed to making the necessary improvements. We hope to welcome you back in the future and provide an even more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to know you had an enjoyable stay and felt at home with us. We truly appreciate your kind words and are glad our team made a positive impression. At Extended Stay America, creating a warm and relaxing environment is our top priority. We hope to welcome you back again soon for another great visit! Sincerely, Hotel Management