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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing everything was wonderful
Business response:
Dear Raquel, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit and had a wonderful time. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management
Friendly staff
Was like people had been placed to live there
Business response:
Dear Juan, Thank you for your kind words regarding our service; you enjoyed your stay and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely,Hotel Management
It
Business response:
Dear J. Valentin, Thank you for staying with us and for your review. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Need some cleaning, windows need cleaning, parking area need some cleaning
Business response:
Thank you for your feed back
Business response:
Thank you for your survey
Business response:
Thank you for your review
When we checked in, they did not have the king bed room available that we reserved. They said they were overbooked. We ended up with a queen, so that was not desirable. There was only one roll of toilet paper and it was only a 1/4 full and not extra available. Not happy about that.
Business response:
Dear Laura, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration, regret disappointing you with the supplies in the room, and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.3 star rating with 1,278 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.