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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lucky it was only for a night. No one at front desk when i arrived nor when i checked out. Mariah was very sweet at check in though. Pillows too flat. Bed too firm. Room very spacious. Strong smell of spliff pretty much everywhere. My room was insukated from it, tho. Water pressure strong but notmfrom the shower. I tried pulling/pushing on valve close to no avail. Shower pressure was annoyingly light.
Business response:
Dear Anthony, Thank you for posting your review. Everything our team does is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Mariah’s hard work. We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the ... read more
The hotel is an extended stay that could use some updating.
Business response:
Dear Dwayne, Thank you for reviewing your stay with us. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
Older hotel but very clean. Affordable rates. The staff was excellent!
Business response:
Dear Natalie, We appreciate you taking the time to leave feedback regarding your experience at Extended Stay America. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
Staff was really nice and helpful. Mattress felt like it had a hole in it, room wasn’t well kept, windows didn’t really lock very well/easily, room had a dingy feel and smell that wouldn’t go away
Business response:
Dear Christopher, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for being our guest! We look forward to welcoming you again! Be well and stay safe.
Night staff was friendly
Business response:
Thank you so much! We are not a fancy or pretentious place at all - but we are very friendly and try to be quite accommodating. We are not for everybody, but those that love our place: they love it very much. We are grateful that you recognize how we try to make people feel at home and welcome. Look forward to seeing you again! All the best!
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.