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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though we didn't have pets, I like the solid floors because I know they are cleaner than any carpet. However, shower curtain was falling off, the bathroom vanity is so small there is no place to put toiletries, and the single chair was so uncomfortable I ended up sitting on the bed. The TV doesn't even have a guide or menu so you can only randomly scroll through all channels.
Business response:
Thank you for reviewing your stay at Extended Stay America. Although from your rating, it seems you had an overall pleasant stay, we apologize for the issues you encountered in your room. We will share your comments with the appropriate teams to ensure a better experience going forward. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Kenny deserves a raise and higher position Location is great some of the staff was a delight while others were mean, rude and disrespectful to certain people I’ve noticed. I am enjoying my stay but at times feel nervous and unwelcome by guest service staff.
Business response:
Thank you for your review. We are happy you like our convenient location, and your overall experience with our staff is pleasant, especially Kenny. However, we regret some of our associates are not up to the task of providing exceptional service. We will share your comments with the team so that this does not repeat. We want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your stay better. Sincerely, Hotel Management
Not advertised properly. Again not able to cook or even have coffee. Also breakfast was supposed to be served until 10AM and they took everything thing in at 9:40AM. Wouldn’t even let us have a cup of coffee
Business response:
Thank you for taking the time to review your stay. We are sorry for the inconvenience you had at the time of breakfast. We will share your concerns with the appropriate team so that corrective actions can be taken. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Everything was good. Staff was friendly, and helped.
Business response:
We appreciate you writing about your stay at Extended Stay America. Thank you for confirming you had an excellent stay with us and that you were left awed by our courteous associates’ performance. Your compliment is shared with the entire team. Please revisit us when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.