Extended Stay America - Richmond - Hilltop Mall

Business response:

Thank you for being our guest. Although you had an overall satisfactory sta, we are sorry for not meeting your expectations for a perfect stay and the poor condition of the bedsheets. Your feedback for the bedsheets is shared with our housekeeping team for review and action. We hope to have an opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

We appreciate you naming Extended Stay America your home away from home. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Andres, thank you for the ten-star review of Extended Stay America. Delivering well-appointed rooms and courteous service has been our aim, and we are happy you acknowledged these factors, which made your stay an excellent one. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our pet friendly facility and the full size fridge in your room. The coffee naker for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management