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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Very pleasant
Business response:
Dear Guest, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
My second time in 3 months staying at this property. Sorry i didnt get her name, but the day shift front desk younger female with long dark hair and glasses is so AMAZING 3 months ago as well as this past weekend. Very disappointed this weekend when we called down in the evening to get new towels and they informed us that WE had to bring our old towels down and exchange for new ones. They did not do that 3 months ago. While i was in the shower my mother and daughter had to get dress and go downstairs to exchange the towels. ... read more
Business response:
Lisette, thank you for choosing to stay at our hotel again. We are sorry for the difficulties your family had and for your disappointment with our hotel policy. We regret the frustrations you experienced and appreciate your patience. On a positive note, we are happy you liked our Front Desk associate and will be sure to share your kind compliments with her. Thank you also for your feedback, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
The staff are extremely friendly and helpful. Our room was clean
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
The room was cold when I arrived. The heater did not work and the maintenance person was gone for the day, so the desk clerk gave me two extra blankets to stay warm.
Business response:
Thank you for your review. Although your overall stay with us was satisfactory, we are sorry for the issues you encountered with the heater. Our maintenance team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Loved it Overall, we truly enjoyed our stay. I will say that the run was really cold. The heating system did not seem to function properly, also there was not a shower cap in the room.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your comments regarding the HVAC unit with our maintenance team so that they can take the necessary steps to ensure better experiences for our guests. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.