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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly. Room was clean. Can’t complain.
Business response:
Annaliza, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
The place is quiet and private, accesible to shops and restaurants
Business response:
Johanny, traveling can be difficult, so we at Extended Stay America strive to make it stress-free for our guests. We are thrilled to know we were able to provide you with a comfortable and quiet stay and that you liked our convenient location. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
It was great very clean I would stay over and over
My room was looking old and outdated and whit noises
Business response:
Alejandro, thank you for the review regarding your visit. We apologize for the condition of your suite that impacted your overall experience with us. We are sorry and assure you to utilize your comments when we plan a modernization process for our hotel. We hope you will consider staying with us again on a future date. Sincerely, Hotel Management
There was bare minimum breakfast food or no water and house keeping didn’t come clean my room everyday
Business response:
Jazzie, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the shortage of water. We will review this and make sure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
I liked every aspect and loved the laundry room
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.