Extended Stay America - Richmond - Hilltop Mall

Anonymous 

on Expedia

5 years ago

Very pleasant 

Anonymous 

on Expedia

5 years ago

The staff are extremely friendly and helpful. Our room was clean 

Anonymous 

on Expedia

5 years ago

The room was cold when I arrived. The heater did not work and the maintenance person was gone for the day, so the desk clerk gave me two extra blankets to stay warm. 

LaShray 

on Expedia

5 years ago

Loved it Overall, we truly enjoyed our stay. I will say that the run was really cold. The heating system did not seem to function properly, also there was not a shower cap in the room. 

Lisette 

on Expedia

5 years ago

My second time in 3 months staying at this property. Sorry i didnt get her name, but the day shift front desk younger female with long dark hair and glasses is so AMAZING 3 months ago as well as this past weekend. Very disappointed this weekend when we called down in the evening to get new towels and they informed us that WE had to bring our old towels down and exchange for new ones. They did not do that 3 months ago. While i was in the shower my mother and daughter had to get dress and go downstairs to exchange the towels. ... read more