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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It I was just there for one night. I would recommend this property to someone else it has a kitchen in the room.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with your well-appointed room along with the fully-equipped kitchen and that you had a great stay. We appreciate your business and look forward to welcoming you back soon for another memorable experience. Sincerely, Hotel Management
The staff was friendly, but they weren't always at the front desk. I had to call out to them a couple times before getting help. Also, they couldn't print a page for me, because the printer wouldn't operate with the new computer. Seems odd. I asked for help finding businesses 3 times, and only 1 time did it work out well. The other 2 times, once I was directed to a business that either closed before 5pm on a Thursday or was out of business. The other time I wanted a restaurant (because, as I mentioned, my first choice didn't... read more
Business response:
Steve, thank you for being our guest. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed our feedback and will use it as a training tool to improve our future guest experience. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We ho... read more
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice, safe location. Staff was very nice and helpful.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
All the staff is AMAZING and EVERYTHING was very clean
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you liked the service provided by our staff. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
very enjoyable for my family. we will be back again soon.
Business response:
We appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Thank you, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Good vibes Good
Business response:
Dion, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good service I would go back to stay if I am in town
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Stayed for one night and the room was clean. Good price for what it offers. Kenny at the front desk was very friendly and helpful. My booking didn't go through right away, but he made sure to call customer service and get me in a room asap. Only complain I have is you can hear alot of what's going on in the hallways and the heater was making noises on and off, but overall it was comfortable. I would stay here again.
Business response:
Thank you for the review of Extended Stay America. We are delighted to know the courteous service delivered by our associates made for a delightful experience and that we were able to meet your expectations at a great price. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure serving you, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.