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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff are extremely friendly and helpful. Our room was clean
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
The room was cold when I arrived. The heater did not work and the maintenance person was gone for the day, so the desk clerk gave me two extra blankets to stay warm.
Business response:
Thank you for your review. Although your overall stay with us was satisfactory, we are sorry for the issues you encountered with the heater. Our maintenance team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Loved it Overall, we truly enjoyed our stay. I will say that the run was really cold. The heating system did not seem to function properly, also there was not a shower cap in the room.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your comments regarding the HVAC unit with our maintenance team so that they can take the necessary steps to ensure better experiences for our guests. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Room was fine but they didn't tell us it would be a handicapped room.
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our comfortable suite. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Heat heatin' up in my room....😣😤☹️ It was nice accept there is no continental breakfast in the morning like it advertises, AND then worst of all after that is the microwave was broken and I couldn't even heat up my microwavable food I went out and bought. They didn't have a replacement either.
Business response:
Thank you for being our guest. Although you liked our grab-and-go breakfast, we are sorry for the maintenance issue you encountered with the microwave. We have alerted the appropriate team, and they are checking and fixing the problem immediately. Once more, we do apologize. We value your feedback and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.