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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the environment and the girls at the lobby is nice it’s welcoming when they approach
Business response:
Thank you for choosing Extended Stay America and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we thank you for acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Lenique, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Over all, everything was as expended, roomy, quiet, lots of places locally to eat, could have been a bit better at the vending machines but they do have laundry, which is a nice touch, Breakfast was just a Grab n Go... not bad for what it was... 8 outta 10 for me.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed your accommodations along with the fully-equipped kitchen and that you liked our location. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Portia, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
The building is an older building, but we like the location near the Mall. The guest check in service was prompt and friendly. The room has all the necessary amenities, and everything works great. A plus, non smoking and no smell of bleach.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed your accommodations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Tweaking Necessary The weekend female staff behind the front desk need other jobs - they're not "into" customer service. Especially the one that refused to get off the telephone while helping me. They could do a lot better with breakfast. They need to stop upcharging for wifi. They need to get Xfinity or invest in more channels from Dish. They need to hire more front desk folk like the young man that helped me on Friday night. They need to have a solution for when they run out of quarters.
Business response:
Daphne, we are terribly for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered here. Your feedback for the maintenance issue and our breakfast offerings have been discussed with the appropriate individuals in an effort to improve our service and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Daniel, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.