Extended Stay America - Richmond - Hilltop Mall

Business response:

Dear Miguel, Thank you for making us your home away from home. We are glad to hear you found it to be a great spot at a fair rate! It’s always rewarding to know guests feel they’re getting good value and a comfortable stay. Thanks for choosing Extended Stay America—we appreciate your kind words and look forward to welcoming you back whenever you’re in the area! Sincerely, Hotel Management 

Business response:

Dear Tiffany, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Chinedu, Thank you for taking the time to share your thoughts. We are pleased to know aspects of your stay were satisfactory, and we genuinely value your feedback. If there were any areas that did not fully meet your expectations, we sincerely apologize and are committed to making the necessary improvements. We hope to welcome you back in the future and provide an even more enjoyable experience. Sincerely, Hotel Management