This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a convenient location and the staff are very friendly and polite, but this hotel has seen better days. Doesn't appear to be very old, but upkeep is maybe being done properly. My room had an odd smell, had to go buy an air freshener. Just overall didn't seem like the room was cleaned thoroughly, there was some kind of dirt or mold on the tub, not sure which. It was fine for two nights, but could be a lot better.
Business response:
Dean, thank you for evaluating your stay. While we are glad you liked our location and the service from our associates, we apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I had a hard time with checking in.But wvwntually after an hour gor checked into the hotel. Room was clean
Business response:
Steffi, we appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep. However, we apologize for the issues you encountered at check-in. Your comments have been shared with the front desk team to ensure we do our best to take care of our guests. Thank you once more for staying with us, and we hope you will visit us again soon. Sincerely, Hotel Management
Upon check in I was told the elevator has been out of order. I think that should be something they had updated since it wasn’t broken looked as if they were renovating it or something and I was on the 3rd floor. Didn’t have many options because of the time and the parking was a mess if you leave out and have to come back in, we had to park across the street at the other hotel. :(
Business response:
Jasmine, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Nice Little Stay The stay was nice. The bed was comfortable enough. Had a moment with the Room Key since it just stop working, but was remedy after a reset at the service desm. Overall stay was good.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with most aspects of your stay and that our beds were not to your comfort. However, we apologize for the inconvenience you experienced with the room key. We will address this with our team and make sure we prevent such reoccurrences. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management
Good Was good, confortable, really poor breakfast
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you loved your comfortable room. That said, we are sorry our grab-and-go breakfast was not up to your expectations. We appreciate your feedback and hope to welcome you back soon. Sincerely, Hotel Management
I was surprised to be given for a family of 4 just a queen size bad and a sofa.
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.