Extended Stay America - Richmond - W. Broad Street - Glenside - North

Business response:

Thank you for choosing Extended Stay America. We are pleased you had a pleasant time with us, but we are sorry for the cleanliness issue you experiened. We appreciate your feedback and look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Steve, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your needs. It feels good to know you liked having a fully-equipped kitchen in your well-maintained room and that you liked our affordable price. that our location wasn’t much appealing to you. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for visiting us. Although you had a pleasant stay, we apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. ... read more

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you loved our ideal location and that you were impressed with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

We appreciate your stay and for taking the time to leave feedback. It's good to read about the enjoyable aspects of your visit, but we apologize for the difficulties you experienced with your reservation. Your review will be discussed with the front desk team to make necessary corrections. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning and maintenance process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Man... read more