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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
did not like the security, room was small for a suite, everything needed to be updated. I liked the support given by the hotel when I wanted to check out a day early. This was based on other issues, rather than my dislike for the motel
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again. Sincerely, Hotel Management
Overall, I had a pleasant stay. Room was clean and large. Staff was friendly. Location was great and close to Scott’s Addition which is where we were venturing to. Breakfast was slightly lacking. I would stay here again.
Business response:
Meghan, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you loved our courteous associates and your spotless, comfortable room. It is also great to read you liked our convenient location close to Scott’s Addition. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Great stay needs improvement on staff The actual stay was great but my check in took about 15-20 mins too long because the front desk attendant seemed unprepared or inattentive.
Business response:
Wesley, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we are disappointed we failed to provide you the best possible welcome at check-in. Your feedback has been discussed with our front desk team to improve our services moving forward. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The pool closed at 9pm the grill was inaccessible after 9 as it was in the pool enclosyre.
Business response:
Thank you for staying at Extended Stay America. We regret knowing you were not able to take advantage of the grill. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
I liked that for an extended stay hotel it was clean. I didn’t like the minimal complimentary breakfast, the smells in the hallway, or the fact that I purchased two rooms and asked for them to be close to one another but they were not. I was even told that I should feel lucky that I even got the two rooms that I reserved.
Business response:
We appreciate your evaluation of your stay at our hotel. Although you had an overall pleasant stay, we apologize for the difficulties which kept you from having an excellent time. Your feedback about the breakfast and the odor is discussed with the appropriate individuals of our organization in an effort to improve our future experiences. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Great experience Hotel was great. Very clean room and staff was helpful. Would stay again if I am ever in town.
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Above all I like the staff very kind & friendly. Thank you
Business response:
Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Richmond. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.