This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non-Smokers STAY AWAY!!!!!!!!! My wife was in town to run a marathon. We arrived at 8 PM and were given the nastiest smelling smokers den of a room I have ever been in. We asked to be moved, no chance. Would not accommodate us at all. Can you imagine training for a marathon and then the night before being placed in the worst smelling smokers ashtray of a room one could possible be given? I could barely sleep there. Any hotel that allows their rooms to be put into this condition is not concerned about their guests and the con... read more
Not good The bed was horrible, floors in room and outside hall were dirty, shower control valve was almost falling off.
Could have been worse! Pet hair all over the room. Food bits in the sink. The room had a stench and opening the windows didn't help. Stains on the carpet. Burn marks on all the counters, the carpet and bedding. The AC units weren't bad, but it was either freezing or steamy. Front desk staff was never there. Had to request a coffee maker and all the supplies. Had to request an ash tray. Continental breakfast was totally lacking compared to others. Breakfast consisted of prepacked muffins, granola bars, fruit and instant oatme... read more
Awful room. My room was horrible, dirty carpet, stains on the couch, counter tops, the bathroom.... Stains all over and they give you a plunge just in case but wrapped in a Walmart plastic bag!!!!!
Business response:
Robert - Thank you for taking the time to write a review of our hotel. I apologize that you were not satisfied with the cleanliness of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
NOISE Way to much noise coming from the person above me. I called the front desk about it and they did nothing!! For two hours the person was jumping and running in place at 10 pm !!!!
Terrible The pictures does this hotel no justice. Terrible experience. Ratings should be much lower. Not worth the money. Walls are super thin as well. Never again
The hotel concierge was very nice and very professional. However, our hotel room was dirty. The carpet was turned from dirt and a lot of stains. There was mold on the shower curtain. There were several different dirt spots on the bathroom door. The faucet to the bathroom sink had not been cleaned. Needless to say, they hasn't cleaned that room in a while and I had my 1 year old with me. So I was a bit concerned.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that you had cleanliness issues with your room. To uphold our company's high standards, we will be having our maintenance engineer deep clean carpets moving forward. We will also review cleaning procedures with our housekeeping staff to ensure they are inspecting the room as they clean. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you wit... read more
nasty Old, dirty and generally gross. Never again!
Didnt even feel like I could take off my shoes. Hotel staff was nice enough but the room was gross. Didn't even feel comfortable enough with the cleanliness to take off my shoes.
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.