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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Disappointing Not sure what I was thinking booking this for a quick overnight stay during my road trip. My room smelt terrible, like a mix of cigarettes and mold. The kitchen looked like it was from the 1980’s, and everything felt dirty. This hotel is really meant for long stays where you can clean the room yourself on your first night and make it a low budget temporary home.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered in your room. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity the next time your travels br... read more
Terrible. This was the worst. I specifically requested the manager look at the room prior to check in and it wasn't done. The manager was not in the office either. I had to change rooms twice because of the cleanliness. The first room they put me in had swim trunks and bobby pins from the prior guests. The final room I stayed in, the floors were so sticky, I had to wear my shoes the entire time. Do not stay here. Not even worth the $100. Should have just slept in my car.
Business response:
Haley, please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel and that you had a disappointing experience. There might have been a miscommunication, and we will ensure such mistakes are not repeated. Thank you for bringing this to our attention, and please consider coming back so we can make it up to you. Sincerely, Hotel Management
Wasnt able to check in due to death in thr family wasnt able to get my money back was charged for the room
Business response:
Please accept our condolences on the sad demise of a family member; moreover, we regret not being able to assist you appropriately regarding the cancellation of your reservation. Since the booking was done through a third party website, any changes or amendment needs to be routed through these websites. It is never our intention to disappoint you in any way, and we hope you give us a chance to accommodate you in the near future. Sincerely, Hotel Management
The hotel smelled of old carpet and mold. The floors were sticky when i walked on them. The bed was old and uncomfortable. We sat in the room all of 5mins and immediately asked for a refund and left to find another hotel room
Business response:
Angel, we are truly sorry for the cleanliness issue you experienced and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty, smelly everywhere property. Shoes just stick to the floor in the room.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
This property was beyond terrible. There are 2 basic needs every hotel room should offer: a clean, sanitary sleeping space and a working shower. This property failed at both. I was traveling with my 16 year old daughter. We rented a room with a double bed and a pull out sofa bed. The pull out mattress had several large blood stains and rat droppings on it. I took several pictures to show the front desk staff. My daughter had to sleep with me in the double bed. I complained about the bed to the front desk staff and they chang... read more
Business response:
Dear Julie, thank you for taking the time to share your review with us and for being our valued guest. We are so very sorry for the poor room conditions. We are glad you were moved to a more comfortable suite after speaking with our team, but clearly, some details were also missed regarding your guest bathroom. We have since had our engineering team address the shower issues. Unfortunately, since you booked through a third party site, they are the ones responsible for issuing the refund. We encourage you to reach back out to... read more
I spent around $150 for a room expecting to find at a minimum a clean no frills hotel. I do not have ocd cleanliness issues, but the room conditions were repulsive. The floor was sticky, one of the lamp shades had blood smeared across the bottom of it. I could have written in the dust that was accumulated on top of the refrigerator. Although it was a no smoking room, it wreaked of stale cigarettes. The room was supposed to have a pull out couch for my kids to sleep on and the night clerk said it was all ready and set up. Whe... read more
Business response:
We are extremely sorry for the service and cleanliness issues you encountered while being here. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your feedback will be shared as a training tool so that we can improve our service and facilities moving forward. Please visit us again so we can restore your faith in our hotel and... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.