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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no carpet in the room like there was as pictured, has a mini kitchen but every cabinet and drawer is empty so its useless, the room was not clean and the hallways smelled like fish and hot garbage, as the room smelled like cigarette smoke. The tv was ridiculously small, and there was no cable service, just about 6 unclear channels. They charge extra for good wifi and eveything in the room was ripped, stained and scratched. They had to go "check if a room was clean" before they checked me in, they said it was but it... read more
Business response:
Larry, please accept our sincerest apologies as your room was not in a spotless condition as it should have been and regret your stay was not as expected. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We... read more
Room was clean but untidy. Sink was stopped up. Staff on front desk more involved with each other than serving guests.
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had in your room and for the poor service you received from our associates. Please be assured that we have discussed your concerns with the appropriate teams to fix the problems you mentioned. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
We checked in at 9 PM and we waited 24min for a staff member to come to the front desk to assist. When we got our room the bottom lock did not work on the room. The same staff member came up to the room, evaluated the bottom lock and told us that we would simply have to use the top lock. I told her that is a major safety issue and requested another room. She stated that would be fine and told us she could would reprogram room keys over the phone or we could go downstairs to have her give us new keys. We chose the former. Whe... read more
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Bed bugs no more needs to be said and they did not offer to do anything about it.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Awful stat We arrived around 11pm with our 3 month old and friend. We had booked 2 rooms, and when we gave our name he said he couldn’t find it. I kept showing him my reservation and he would look again and say he couldn’t find it. He then tells us that we’re probably at the wrong place and it’s the Extended Stay across the street. I show him our reservation, and that when we came in the lobby the door was locked, the guy on the phone asked the address and opened the door to this building we were at. He then tries to tell... read more
Business response:
Mike, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disappointed since I have stayed there in the past The carpet was not vacuumed, the oven had dried up food on top, the dresser had dried up food as well
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. Please consider staying with us again for a much-improved experience the next time your travels bring you... read more
Horribke rooms smell, no dishes you have to ask for them, they are dirty have dust all over the place. Only good thing is they refunded the second night as i changed hotels
Business response:
Cindy, thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. We have discussed your concerns with our housekeeping team and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a ... read more
not the best it was dirty and smelled like smoke - the staff was hard to find - but they were nice when you could find them. not the end of the world but i would not go back
Business response:
Thank you for staying with us and for taking the time to post a review. It is good to know you liked our affordable rates and convenient location. However, we are sorry for not being able to meet all of your expectations and for the inconvenience caused. Please come stay with us again as we would love to provide you with a better experience. Sincerely, Hotel Management
We can do better They did not have the room i paid for when i booked. There was a dirty cleaning rag that had to have been there no less than a week just laying there on the bathroom counter. Really no big, go to use shower and the shower doesn’t work. Called the front desk and the lady says “ohhhhkayyyyy, i really don’t what you want me to do about that, there’s no one here but me”
Business response:
Thank you for sharing your review. We truly care about delivering an excellent experience to all of our guests, and we are sorry for the issues you encountered in your room. Your feedback has been shared with our housekeeping and maintenance team so that our future guests experience a better stay. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.