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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wifi didn't work, toilet was broken, breakfast is a joke, just an orange and a protein bar, for $10 dollars extra got a 4 star hotel next day, too expense for what you get!
Business response:
Thank you for taking the time to provide us with feedback about your stay. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Not adequately maintained. The staff is good and friendly but the room is not clean. The bathroom needs fixing.
Business response:
Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Yuck The non smoking room reeks of smoke. There was a hair in the bed and lots of hair in the shower.
Worst motel ever Room has horrible smell, floor is filthy with mold, and there was a dead bug on the floor.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
steer clear. worst and most frustrating hotel experience. extremely unhelpful and RUDE front desk staff. Made 0 attempt to correct my issue or do anything to help the situation. it was a young girl up front and I was given attitude the entire time like I was in the wrong for THEIR mistake! I won't waste my time again. don't waste yours.
Towels and pillows with stains. Staff unfriendly. Internet slow.
I still feel nasty! Overall Impression - Not good...not good at all. I stayed at this hotel on 2 separate back to back business trips. First trip I learned why the rate was cheap. The hotel staff were unfriendly, floors not kept and were excessively stained. My room was not very clean, but I decided to stay since I was mostly out of the room for business. If I hadn't already booked a non-refundable trip through Hotels.com I would have cancelled my second stay and found a better nearby hotel. When I arrived for my 2nd trip th... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.