This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel Had to bring towels and utensils to front desk every day to get new ones. Toilet was stopped up. Staff member brought me a plunger and told me to plunge toilet myself to unstop it.
Do not stay here. Hotel is bad condition. Rooms a mess. Carpet and furniture old and damaged. Overall hotel needs complete renovation.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We make every effort to provide our guests with a great stay, so we are sorry to hear that we did not accomplish our goal. In response to your feedback, I am pleased to let you know we will receive a full renovation in the up coming months. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Horrible hotel The sheets had stains. The Carpet was smelly and staines.
Business response:
We appreciate you bringing your concerns to our attention. Please know that we are sincerely sorry for the experience you have had. Your comments were reviewed by the staff, and we will take action to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Rooms had terrible odor. There were no utensils or cups or plates in kitchen area.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will take action moving forward. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay elsewhere The room wreaked of smoke. I was only there for a very short overnight and my clothes all smelled of smoke afterwards (in a non-smoking room, supposedly). I also called to say I would be arriving late and there was no mention that the front door would be locked and the lights in the lobby turned off. After looking up the phone number while standing outside at nearly 1am, I was able to reach the lobby attendant who finally came out and let me in. Just a mention of these details in advance when I called would ha... read more
Business response:
Thank you for providing feedback regarding the events that took place during your recent stay with us. It upsets me to hear that we did not provide clear communication before our arrival. I am sorry for your experience. Your comments were reviewed by the staff, and we will continue to train our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positi... read more
Don't stay here Dirty, rundown property, breakfast was a joke. Someone almost broke into our car while we were in the lobby registering.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We make every effort to provide our guests with a great stay, so we are sorry to hear that we did not accomplish that goal. Your comments were reviewed by the staff, and we will take action to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback.
Unfortunate I've stayed at other Extended Stays. This one, unfortunately, was not up to par. The staff was FANTASTIC! The room was older and okay UNTIL I saw a MASSIVE ROACH skitter across the floor as I was getting ready for bed. I couldn't sleep the whole night.
Big mistake. Not very clean. Smelled like smoke. I reserved a room for three. There was one washcloth and no linens for the pull-out couch. The bed was so close to the AC it woke me up and froze me every time it came on.
bed hotel The hotel is in a very bad old shape. Never cleaned. Stayed for 2 nights, no maid service. The beds were very uncomfortable. The pull out couch is impossible to sleep on. Continental breakfast consists of coffee and old stale muffins
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue t... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.