This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place not is like the photo show I paid for the pool but no pool working there, some things dirty, bed with sofa uncomfortable, no cover there for all, cigarette smell in back door
High front desk When we arrived, the front desk clerk was so high hat it took a half hour to check in. After this the room next door was yelling at each other until one in the morning. When we went to complain, another person was yelling the front desk that the air conditioning seemed to be smoking. The response they received was only not to turn it on. They didn’t even offer to change rooms for the people. On top of everything else, the shampoo was already open when we went to shower the next morning.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Hotel staff was rude, bathroom door handle in the room was broken, television in the room had a bad picture, there is a full kitchen in the room but no for kids of utensils or dishes to use. Overall poor experience. I won’t stay here again.
Business response:
Please accept our sincere apologies for the maintenance issue and for our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure our guests are treated well moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on... read more
Nice location One room didn’t have tv working and Air condition or Heating working. Had to change to another one. Shower head was set on low water consumption that was very annoying to take shower.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the unpleasant experience during your recent stay. It is always our goal to have everything functioning properly once we are made aware of a maintenance issue, so we would appreciate more information so that we may properly investigate and follow up. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Motel The hotel was not as expected. It is a motel not a hotel. Would not use another one of its kind. Surprised at the Expedia recommendation.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty hotel and NO breakfast The hotel is currently undergoing renovations, but that is no excuse for the level of dirtiness that I encountered. The carpet in my room had not been vacuumed, the toilet paper holder was broken off of the wall and simply placed on a shelf near the bathroom. The toilet paper had then been put on the back of the toilet. The blackout curtains had multiple holes in them, allowing light to pass in to my room. When the heat came on the fan made a loud screeching noise. A free breakfast was advertised... read more
Excellent staff. Facility not what I expected. We had a smoke-free room and all the rooms on our hall were designated as nonsmoking, but cigarette smoke lingered throughout. Especially at the stairwell. Free breakfast is advertised and plays a part in our decision making, but there was nothing fresh, cooked or cold. No juice, no water, no milk. Only 2 coffees (nothing to say which was decaf), creamer, hot water and instant oatmeal packets. They did have some granola bars and packaged muffins. The bathroom door handle fell of... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Your comments in regards to our staff are much appreciated; yet, we were disheartened to read our accommodations did not meet your expectations. We are excited to share we will be receiving a renovation beginning January 1st 2017. Your satisfaction is very important to us and we appreciate all of your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.
Very bad choice good location this hotel does not have room service. Rooms appear to be clean but check the mattress cover and pillows very carefully. We had to buy pillows and a mattress cover. The staff were really trying to help and found some better pillows. Some of the rooms seem to have better and cleaner room. The transition between the carpet and flooring was loose and I cut my foot walking to the sink. We spent 70$ and a hour of work before the room was safe and clean enough to stay. Again the staff tried to help as... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that our housekeeping policy was not explained fully to you. Your comments were reviewed by the staff, and we will continue training to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Beyond disappointing I called the morning of our reservation to arrange an early check in, but instead found out that Expedia never confirmed the room and they were booked. While we were waiting for the hotel to call back, Expedia sent us an email to call to make alternate arrangements. The hotel called back and offered us a lesser room in the hotel they bought and were renovating. Extended Stay said they comp'd the room, if so Expedia pocketed it because I never got it back. The room had construction debris in it, the carpe... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that there was a mishap during your reservations process. I am making every effort to ensure that situations such as yours does not happen again in the future. Your satisfaction is very important to us and we appreciate all of your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.