Extended Stay America - Richmond - W. Broad Street - Glenside - South

Business response:

Thank you for choosing to stay with us. We are glad you loved our kitchenette and had an overall great stay. However, we regret the inconvenience you experienced with the stove. We will share your concerns with the maintenance team to fix the problem immediately. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for the comments. Although you had an overall satisfactory, we were sorry to read you were inconvenienced by maintenance issues in your bathroom. We have alerted our engineering team, and we are fixing the problem. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Kevin, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Dwaynette, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Bruce, thank you for the feedback about your experience here at Extended Stay America. It was a pleasure knowing everything went well during your visit and that you had an excellent stay at our well-kept property. We look forward to welcoming you soon. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Tony, we are delighted you had an outstanding stay at Extended Stay America, and you loved all aspects of our hotel. Thank you for your review, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Michael, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at... read more