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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Extended Stay America Hotel Richmond - W. Broad Street - Glenside - South is located at 6811 Paragon Pl, Richmond, VA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 1.0.
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was just ok. Door seals let in cold air. Public areas were filthy with cigarette butts and other litter.
Business response:
Walter, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Extended stay be ware. The stay was nothing to write home about. I would not stay there again. The only good thing about it was the fact that there were plenty of places to eat nearby. Malls were close by as well.
Business response:
Lela, thank you for sharing your experience at our hotel. We deeply regret that we did not deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. On a positive note, we are happy our location worked well for you. We hope you will give us another chance if you return to our area so we can make it up to you. Sincerely, Hotel Management
Do Not Stay here. Building is run down, furnishings old and in poor repair. Strange people seen at all hours of day and night.
Business response:
Lorraine, thank you for your candid review as we do value your feedback. We regret not meeting your expectations that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Good place for the price The place was convenient to restaurants and other amenities . The front desk staff was very helpful and pleasant to interact with during the stay
1. The non-smoking room had obviously been smoked in. I'm still washing my clothes and such to get the smell out. 2. Shower didn't work. I had to take a tub bath. 3. Phone was broken.
Business response:
Jackie, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We have also asked our maintenance team to address the problems with the shower and phone. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Location is great
Business response:
Ethel, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 4.4 star rating with 1,157 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.