Extended Stay America - Richmond - W. Broad Street - Glenside - South

Business response:

Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will choos... read more

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Stephanie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments. Although you liked our location, we are sorry your stay was not to your expectations. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service and facilities moving forward. Thank you again, and we hope to host you again in the future. Sincerely, Hotel Ma... read more

Business response:

We are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Extended Stay America looks forward to your next visit. Sincerely, Hotel Management