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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick service Front desk was very quick and helpful in moving us to another room when the first room had faulty lights and tv remote.
Business response:
Jeff, thank you for your feedback about Extended Stay America. We are glad our front desk was prompt to resolve the issue that you were facing and thus ensured that your stay was pleasant. We look forward to seeing you again soon. Sincerely, Hotel Management
Was annoyed at checking in, the clerk claimed the hotel did not accept a cash period to pay for the room.
Business response:
Randy, thank you for selecting us. We are sorry you were inconvenienced by our payment policy. Please know, it is our hotel policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. We hope your visit was comfortable and that you were satisfied with our services. Thank you once again for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Tianna, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
No hot water for showers 👎 After a long drive and moving my son to a different apartment all day, we were looking forward to a nice hot shower to sooth our achey muscles.
Business response:
Thank you for being our guest. We apologize for the problems that you experienced having no hot water in your room. We regret that we did not have a suitable solution for your issue. This is not the kind of experience that we want our guests to have, and we are sorry for the inconvenience that this caused you. We hope that you will accept our apologies and consider staying with us again when your travels bring you back to the area. Sincerely, Hotel Management
Business response:
Felicia, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The staff. Was very friendly. Rooms were very clean and the location was nice
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
Amit, we appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Im currently staying here while i wait on my place it aint home but its very comfortable and Very Affordable The Staff Night and Day Are So professional and Very Nice i was check in from Shakira Bradford she is Great
Business response:
Thank you for choosing Extended Stay America. We are glad you were impressed with reasonable prices and that our staff took great care of you. Your compliments will surely be shared with Shakira. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
REAL BASIC IT WAS FINE...JUST HATED NO COFFEE ANYWHERE, ONLY ONE PHONE IN A 2 BEDROOM SUITE, AND NOTHING FOR COOKING
Business response:
Robert, thank you for your review. Although you had an overall satisfactory stay, we regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Kindly note, kitchenware is also available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you ... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 3.4 star rating with 1,822 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.