Extended Stay America - Richmond - W. Broad Street - Glenside - South

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We’re glad to know our location was ideal for you and that you were impressed with the service provided by our superb staff. On behalf of everyone here, we invite you to stay with us again the next time you visit Richmond. Sincerely, Hotel Management 

Business response:

Thanks for taking time to share your review online. Although you liked our location, we apologize that we couldn’t live up to our promise of providing you a perfect stay. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are glad to know you enjoyed your well-appointed room along with the fully equipped kitchenette and had a nice stay with us. It was a pleasure hosting you, and we look forward to your next visit so that we can provide you with another outstanding experience. Sincerely, Hotel Management 

Business response:

Krystle, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for your disappointment with the in-suite amenities and for not meeting your expectations with our grab-and-go breakfast. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own amenities such as kitchenware and toiletries, but these items are also available and complimentary at the front desk at any time. We’re sorry if this was not explained to you at the time of check-in. Also, we will share you... read more

Business response:

Michael, thank you for reviewing your stay at Extended Stay America. We take great pride in delivering excellent service and friendly hospitality so comments like yours assure us that we are on the right track. Please be assured that we will share your compliments with our staff. On behalf of everyone here, we invite you to stay with us again the next time you visit Richmond. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Shawn, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Meghann, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management