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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Extended Stay America Hotel Richmond - W. Broad Street - Glenside - South is located at 6811 Paragon Pl, Richmond, VA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 1.0.
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Standard no frills hotel. Basic rooms need update but clean. Carpets and linens need update. No housekeeping unless you pay extra. Small kitchen good for cooking. Continental breakfast is just muffins and coffee. Good location for shopping, food and near highway.
Business response:
Thank you for sharing your comments. Although you liked our location, we are sorry your stay was not to your expectations. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service and facilities moving forward. Thank you again, and we hope to host you again in the future. Sincerely, Hotel Ma... read more
Business response:
We are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Extended Stay America looks forward to your next visit. Sincerely, Hotel Management
I was not impressed in the area were we had to check in there was no parking. Also for breakfast we were told they have coffee. But no coffee in the room. Can’t remember the last hotel we stayed at with no coffee maker in the room. There was no continental breakfast. Our entire group will not stay there the next Richmond Race.
Business response:
Wendy, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Enjoyed Great service great room and great location!
Business response:
Shmuel, thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with the service provided by our associates and that our excellent location worked well for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Anthony, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Needs to be better cleaned and updating of rugs & furinture.
Business response:
Please accept our apologies for failing to provide the level of cleanliness in your room you have come to expect from our hotel, and for the inconvenience and frustration, this caused you. We aim to exceed our guests' expectations, and we are sorry we fell short of our usual standards. Our first priority is to provide each guest with clean, comfortable accommodations and a stress-free stay, and we hope we will have another chance to prove it to you when your travels bring you back to this area. Sincerely, Hotel Management
My Stay Was for only 1 night but it was comfortable.
Business response:
Frank, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice getaway I didn’t notice any major problems. The bathroom wasn’t very clean. The mirror above the sink was dirty and also the windows had fingerprints everywhere. But overall it was a good stay. I didn’t need special accommodations so I didn’t have much interaction with the staff. I would stay again.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. We appreciate your kind rating and glad to know you enjoyed your overall stay with us. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 4.4 star rating with 1,176 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.