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Extended Stay America - Richmond - W. Broad Street - Glenside - South
- Hotels
- Richmond, VA
About this business
Extended Stay America Hotel Richmond - W. Broad Street - Glenside - South is located at 6811 Paragon Pl, Richmond, VA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 1.0.
Location details
6811 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator didn't work and breakfast was not what I'd expected!
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will choos... read more
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management
Business response:
Stephanie, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Standard no frills hotel. Basic rooms need update but clean. Carpets and linens need update. No housekeeping unless you pay extra. Small kitchen good for cooking. Continental breakfast is just muffins and coffee. Good location for shopping, food and near highway.
Business response:
Thank you for sharing your comments. Although you liked our location, we are sorry your stay was not to your expectations. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our service and facilities moving forward. Thank you again, and we hope to host you again in the future. Sincerely, Hotel Ma... read more
Business response:
We are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Extended Stay America looks forward to your next visit. Sincerely, Hotel Management
I was not impressed in the area were we had to check in there was no parking. Also for breakfast we were told they have coffee. But no coffee in the room. Can’t remember the last hotel we stayed at with no coffee maker in the room. There was no continental breakfast. Our entire group will not stay there the next Richmond Race.
Business response:
Wendy, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - South
How is Extended Stay America - Richmond - W. Broad Street - Glenside - South rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - South has a 4.4 star rating with 1,157 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - South open?
Extended Stay America - Richmond - W. Broad Street - Glenside - South is open now. It will close tomorrow at 12:00 a.m.