Extended Stay America - Richmond - W. Broad Street - Glenside - South

Elizabeth 

on Expedia

a year ago

Giving 1-star was generous but this place is not in any condition to stayed at. My room smelled like rotten onions and when I complained to the front desk she tried to shove a marijuana smelling room at me!!!! DO NOT BOOK HERE DON'T FOOLED BY THE PICTURES!!!!! 

Mia 

on Expedia

a year ago

Unprofessional Employees & Maintenance Issues The room was ok nothing special. The tub had stains in it and the bathroom sink never cut off no matter how you turned it. The front door had to be slammed to shut. There was only one light bulb and 5 lights in the room. The customer service was HORRIBLE!!!!!Workers where rude from the time we checked in right up until we left. I don't understand why because we were very respectful not to mention we spent money to stay there. 

Anonymous 

on Expedia

a year ago

Very problematic stay The room had a smokey smell [to be a nonsmoking room]. There was no hot/warm water in the shower or sink. The toilet kept getting stopped up. The carpet was very dirty in many spots. The bathroom tub was dirty, to include the bath towel. The sink in the bathroom was not clean. The table in the common area was very dirty. The bed sheets had spots on them, and were covered with a blanket. The overall environment was a bit loud; someone was intent on getting in the room a few doors down from mine. They wer... read more

Houbergt 

on Expedia

a year ago

I make a payment and not refund because no used the booking, we aren’t any more rooms, terrible