Extended Stay America - Richmond - W. Broad Street - Glenside - South

Anonymous 

on Expedia

a year ago

Requesting a refund The service at the front desk was horrible! Didn't know how my paid room was paid for? The next patron was told his card wouldn't be charged but yet it was including my fee. A fee that was massively overpriced with roaches and other bugs crawling around. I could've taken that $170 up the street and stayed in Hilton or Marriot. I deserve a refund for this awful hotel stay. 

Camila 

on Expedia

2 years ago

Room was dirty , faucet was dripping Didn’t have curtains. Asked to change rooms and was moved 3 times with no difference. Overall bad accommodations 

Shaquana 

on Expedia

2 years ago

Scared the whole night, killed three large weird spiders as soon as we walked in… put us next to stairs case and did not sleep because everyone and their cousins steady up and down the stairs near window until 6:46 am… left out early at 7:15 because we couldn’t take it anymore 

james 

on Expedia

2 years ago

Please beware when booking at this location. There is a nice looking Extended Stay hotel across the parking lot, and Google appears to use those pictures for the rooms when you go to book. When you arrive you are actually booked to stay in this motel across the street. The motel is run down and smells of marijuana (weed). The staff were polite. The first room we were given was covered in small roach like insects. The smoke detector was hanging from the ceiling, and the room smelled of heavy cleaner like it was trying to mask... read more

jun 

on Expedia

2 years ago

The rooms stink. They are not clean. I requested a non smoking room and both rooms smelled like smoke. Bathrooms were gross and bugs were everywhere! ! $123 for one night is not worth it. I will not recommend this hotel.