Extended Stay America - Rochester - Greece

Business response:

Natasha, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Derrick, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rosa, thank you for taking time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your compliments let us know that our efforts are creating happy guests! We value you and your business and hope you will come back to stay with us again. Sincerely, Hotel Management 

Business response:

Lleana, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Maria, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Douglas, thanks for choosing Extended Stay America and for the feedback. It is a pleasure knowing you were impressed with the service offered by our staff and that we met your expectations. We look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry for the issue you had with the vending machine and regret the inconvenience caused. Your concern has been shared with our engineering team to ensure this does not repeat again. We hope you will give us another chance to provide you with the excellent visit you should have received during this time. Sincerely, Hotel Management