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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy and in poor repair. Trash behind door in bathroom, crumbs on floor, freezer door open upon entering room. Appliances looked like they have not been cleaned in very long time. Toilet seat was almost falling off base. Not one, but 2 dogs barking in next room. Approximately 11pm, female next door sounded like she was in a prono movie,m and went on for over 2hrs. Could hear what she and he was saying as well as much loud laughter. left very expensive lighter in room, and when called said they did not find. Ri... read more
Business response:
Thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in the hotel. We have discussed your comments with the team, and we will be making changes to better serve our guests. Additionally, we apologize for the unfortunate incident of you losing your personal items. Please be assured that we are investigating this issue. Any property left behind in the room is alway... read more
I specifically requested an early check in and was told no charge. Upon checking in 40 minutes before regular check in time, I was charged. They admitted they had rooms available and ready. Manager was rude and annoyed. Because of her I will not use this place again for any of my employees!
Business response:
Thank you for choosing to stay at our hotel. Please accept our apology for the unsatisfactory response from our staff to your service requests. We have shared your concerns with the appropriate departments and we have taken immediate steps to address those issues so that they do not happen again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
We found bugs in the bed. Bathroom was dirty.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
They were the only ones available on a weekend where all hotels were booked and on top of that it was very affordable. The downside to that is there was no one available for check in at the counter when we arrived at 2am although we did get through fairly quickly when a staff member let us in. The room was not clean, we found hair on the bedsheets and a bug on the roof. We booked the room for 3 days, but checked out
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Also, we have informed our front office team to be more diligent with our guest service. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Filthy ! Filthy !
Business response:
Thank you for feedback of your stay. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Since... read more
Front desk clerk was rude and less than helpful. No ice machine, only empty trays in the freezer! Vending machines were empty. Breakfast was a joke! No sugar for the coffee and only oatmeal and granola bars were available for the 3 days of my stay.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
What you get what you pay.. There was chewed gum on table and cigaret in the barhrom.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered while you were here. Your feedback is of utmost value, so it has been discussed with our team to step up their game and work more diligently going forward. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.