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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we went in smelled like smoke and was wet and the heat and windows were on. Then the second room wasn’t any better. The chair was filty the cupboards in the kitchen had food on them and grease. The bathroom had someone’s hair in the tub. I stay here all the time and that didn’t make me happy to have two rooms that weren’t clean
Business response:
Megan, we are truly sorry for the cleanliness issues you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Ho... read more
Nicht einladend Hotel sieht abgewohnt aus. Klimaanlage sehr laut. Im Frühstücksraum Kühlschrank sehr fleckig
Business response:
We are sorry for the air conditioning issue you experienced and that our grab-and-go breakfast offerings were not up to your liking. Your concern has been shared with our brand leaders to determine new breakfast choices. Also, your feedback will help us to improve our service moving forward. e hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Missed representation I paid online for a smoking room and when i got their they said it was booked and unavailable.
Business response:
Ayaan, thank you for taking the time to review your stay. We sincerely apologize for the mix-up with your reservation and for the inconvenience you had due to it.Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Ali, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
will never stay at any extened stay again hotel had a bed bugs, they not only messed up our reservation but also billed me for both the bookings , , in spite of the facr hotel.com listed that they provide breakfast , there was no breakfast provided, there was not enough towels and soaps .no cups , etct
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Nothing nice to say the place is not clean, the room had a terrible odor, the staff was clueless. I wouldn’t recommend this hotel to my enemies
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Did not like that they put me in a smoking room without asking if it was ok which it wouldn't have been due to me being allergic to smoke. Had to find another hotel for me and my son to stay in for the night due to this hotel was filled to capacity and did not have any non smoking rooms left.
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
We only needed a place to grab sleep after a 14hr drive, arrived at 1:30am and the people upstairs stomped through the night after I called the front to ask them to try and be quiet. Did not get any sleep until after 6am, then cleaning lady tried entering our room with the lock on multiple times waking us up at 9am because our room was marked checked out. Needless to say we spent $90 for 3 hours of lousy sleep. Not happy and would like to be refunded.
Business response:
Megan, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Michael, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.