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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed on the second floor in a non-smoking room. Problem was the whole floor stunk from smoking. Also no ice machines on premises, and even though it is an extended stay location, you have to request cups, plates etc.
Business response:
Thank you for posting a review of your stay. We apologize for the smoke smell you experienced while you were here and for the inconvenience you had due to our dishware policy. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor from our property. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Please consider giving us ... read more
very disappointed in the cleanliness of the facilities, visible dirt on all surfaces
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We are working with the entire team to make sure we are consistently following our cleaning schedules. Our priority is to provide each guest with an outstanding experience, and we hope we have another chance to prove that to you. Sincerely, Hotel Management
The property was not very clean. There were dishes, garbage, half a smoked cigarette in the lobby chair for guests to use, and used water bottles left for over 12 hours in the hallway. There was old soap scum in the shower soap dish along with someone else’s hair. There was soap scum or toothpaste on the faucet in the bathroom sink along with dirty, oily fingerprints on the light switch in the bathroom. The handles on the cabinets also had dirty fingerprints on them. The bed skirt was not clean, it was clear that someone had... read more
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues encountered while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not happy with this facility at all!! One of the housekeeping staff stole personal hygiene items out my room.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Run down filthy horrible. The hotel is in need of cleaning and repair. The stairwells and doors to the stairwells are filthy. The veneer on the doors is brook n off at the bottom. There was bags of trash in the hallways by the doors. The room had a light film of dust and the bedspread had stains on it. I was so exhausted after a twelve hour drive, I took one of my blankets out of the car, laid it on the bed and slept that way. I went to brush my feathers and found tooth paste on the spout. Don’t stay here. I am trying to get... read more
Business response:
Thank you for choosing our hotel. We are concerned about your experience regarding cleanliness and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We hope you will give us another chance to provide a better experience on your next visit. Sincerely, Hotel Management
I did not like the fact that ive been there 2 1/2 weeks and not one house keeper came to clean my room and when she finally did she stole out my room! I also should not have to take my own linens and towels /washclothes to the front desk to get clean fresh ones!!
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and have taken the necessary actions to ensure this is properly addressed. We are happy to have had the chance to speak with you directly and resolve this to your satisfaction with the proper compensation due. Thank you again for allowing us the opportunity to leave you with a more favorable impression and we hope to have you back for a visit soon. Sincerely, Hotel Management
The carpet was so dirty and full of particles that I did not even want the wheels of my luggage to come in contact with it. The entrance is completley neglected and the same goes for portions of the hallway carpet. Then I was chaged for a room that I pre paid for and now the travel company is having difficulty reaching a manager to sort this out. Mind you I told the person when I checked in that it was already paid and told the person when I checked out as well. No receipt was provided and no one mentioned a charge. It was n... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that ruined your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Don’t stay! This was so run down, nothing like the picture that led me to this establishment. I checked in and didn’t go to the room. When i arrived to the room, it was dark, cold and really well run down. The lamp next to the bed had a cord that barely made it to the other side of the bed to be plugged in. The lights were not handy near the bed if there was an emergency. I was on the phone with hotels.com tomlet them know the the poor condition. I wish i had taken a pic of the room.
Business response:
kathy, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.