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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours, let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Lindy, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Terrible upkeep The fridge still had previous people's rotten food still in it, the door to the bathroom was broken, needs better up keep
Business response:
Amanda, please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Patricia, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Lisa, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
good good good good good very good i would recommend it to anyone.
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient location, needs a facelift The staff wasn’t attentive or welcoming. They seemed more interested in talking on the phone and texting rather than waiting on me. The entire hotel is outdated and in need of repairs. The cleanliness was subpar. Overall, it just needs a staff that pays more attention to detail. The price is very reasonable, and makes me think you get what you pay for.
Business response:
Thank you for posting a review of your stay. Our main goal is to make sure you receive outstanding service, and we apologize for failing to do so for you. We appreciate your valuable feedback as it helps us focus on areas needing improvement. We hope you will give us another chance to make a better impression the next time you are in this area. Sincerely, Hotel Management
Great for the price Shay at the front desk was amazing. Very friendly and kind. The room was great for the price. Very clean.
Business response:
Kelly, thank you for staying at Extended Stay America. We are glad to know you liked our affordable rates and the courteous service provided by Shay. We will be sure to share your compliments with her. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.