This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Actual hotel room was relatively clean but product used to clean floors were sticky to walk on. Kitchen area cupboards quite worn and beat up. Overall cleanliness questionable and odd smelling. Front lobby, elevator area not clean or welcoming for guests. Property appears very worn and not well maintained. We ended up shortening our stay ASAP and moving to other hotel. Would not recommend to others.
Business response:
Jackie, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel... read more
So when I Arrive to my room I checked the room out. I notice the bathroom sink had some burn marks on it. The desk chair looked like someone had burned it with a cigarette. When we arrived to the room we noticed the room across from #177 had a dog in there and was barking. Our whole night and morning the dog barked. I believe maybe in the morning the dog was in there by himself it sounded like he was attacking something in the room.I did go down to the front desk and ask if there was another room available to switch to hotel... read more
Business response:
Thank you for choosing us. Please accept our sincere apologies for the housekeeping issue you encountered while you were here. Also, we are sorry for the disturbance caused by the barking dog in the next room. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Going to Corp Was lied to was loud broken bathroom had to plung the toilet myself then got charged for smoking when that was a lie call the hotel and the manager was nasty refused a refund and banned me
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The staff was very friendly and helpful but the hotel itself had a very strong odor of cigarette in the hallways n in the rooms
Business response:
Please accept our sincere apologies for the smoke smell. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
I was kicked out of my room,as well as threatened that cops will remove me from the premises due to my loud phone conversation with a friend.
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please consider giving us a second chance in the future. Sincerely, Hotel Management
Hotel is really getting run down. Needs some attention to lobby cracked tiles. No hangers in the rooms? Staff not as friendly or accommodating as in the past. Once acception Julie was the most helpful!
Business response:
Thank you for being our guest once again. We are sorry our property was not to your expectations and that you did not experience the best from our associates. Please know we provide thorough training for all staffs, and we will redouble our efforts. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was dirty. We couldn’t sit in the chairs due to the stains and the fact that they were FILTHY. We had to check the bed to make sure there weren’t any bed bugs. The bed skirt was stained and full of other people’s hair. We stayed in a non-smoking room and the sheets and blankets had huge burn holes in them. However the staff was extremely friendly.
Business response:
Thank you for being our guest. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel... read more
So much dust on everything which indicate lack of cleanliness
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.