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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and helpful. Property was old. Cigarette buds & trash out front & in the lot. Walking in the smell hits you. The lobby needs the rugs deep cleaned. Door to the room looked like it had been kicked in. Hair on towels, hair on the sheets, drawers had left over shampoo and condoms. Floor was not swept well. Prints on the TV, the controler & phone were dirty. Also exit doors were propped often with a rock.
Business response:
Dear Migdalia, Thank you for reviewing our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. On a positive note, we thank you for your kind word... read more
Quiet and quick check in
Basic and convenient Basic room with kitchen. Handy for Rochester area.
Business response:
Dear Jenny, Thank you for your feedback! We are glad you found the room with a kitchen handy for the Rochester area. We look forward to welcoming you back to Extended Stay America for another convenient stay.Sincerely,Hotel Management
This property needs a face lift. The lobby area is old, dirty and small.
Old
Business response:
Dear Nydia, We appreciate your feedback and understand that modern and updated accommodations contribute significantly to the comfort of our guests. We are actively taking steps to refresh our facilities and enhance our services. Your input is invaluable as it helps us focus on areas of improvement. We are committed to providing a pleasant and satisfying stay for all our guests and look forward to welcoming you back to experience our ongoing enhancements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,245 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.