This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to shopping, nice and quiet, but beds are not too comfortable, too firm for me, so hard to sleep.
Business response:
Dear Ronald, We appreciate your feedback and are glad you found our hotel convenient and quiet. We apologize for any inconvenience caused by the bed being firm. Your comfort is important to us, and we will look into ways to enhance our bedding options for a more restful stay at Extended Stay America. We hope to welcome you back for an improved experience soon.Sincerely,Hotel Management
Staff was friendly and helpful. Property was old. Cigarette buds & trash out front & in the lot. Walking in the smell hits you. The lobby needs the rugs deep cleaned. Door to the room looked like it had been kicked in. Hair on towels, hair on the sheets, drawers had left over shampoo and condoms. Floor was not swept well. Prints on the TV, the controler & phone were dirty. Also exit doors were propped often with a rock.
Business response:
Dear Migdalia, Thank you for reviewing our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. On a positive note, we thank you for your kind word... read more
Quiet and quick check in
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.