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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smokey room, was supposed to be non smoking. Had to wait on front door person over 10 minutes to check in.
Business response:
Dear Jeffrey, We apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. We take reports of smoking in non-smoking rooms seriously and will address this issue with our housekeeping team. Additionally, we apologize for the delay in checking in, and we will address this matter with our front desk staff to ensure prompt service for all guests. We appreciate your feedback and hope to welcome you b... read more
This property need an upgrade and the bed was horrible and extremely uncomfortable. The staff was amazing and friendly though
Business response:
Dear Tammy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Nice that there was a kitchenette but it would have been better if there had been dishes, silverware, and glasses.
The provided soap smells bad
Business response:
Dear Laura, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. However, we are sorry for any inconvenience and will work on improving it. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.