Extended Stay America - Rochester - Greece

Business response:

Dear Jenny, Thank you for your feedback! We are glad you found the room with a kitchen handy for the Rochester area. We look forward to welcoming you back to Extended Stay America for another convenient stay.Sincerely,Hotel Management 

Business response:

Dear Nydia, We appreciate your feedback and understand that modern and updated accommodations contribute significantly to the comfort of our guests. We are actively taking steps to refresh our facilities and enhance our services. Your input is invaluable as it helps us focus on areas of improvement. We are committed to providing a pleasant and satisfying stay for all our guests and look forward to welcoming you back to experience our ongoing enhancements.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We understand the importance of clear signage for our guests' convenience and safety. Rest assured, we will review our entrance signage to ensure it is correctly marked for easier navigation. We hope this does not deter you from considering staying with us in the future. Your satisfaction is important to us, and we look forward to welcoming you back for a more seamless experience.Sincerely,H... read more

Business response:

Dear Caitlin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile!Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management