This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not the cleanest
Business response:
Dear Cassie, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us agai... read more
Had a dog nexts to my room and kept us up most night and did report it to desk 2 times
Business response:
Dear Laurie, Thank you for bringing this to our attention, and we apologize for the disturbance caused by the dog next to your room. We regret that your stay was affected by this issue despite reporting it to our front desk multiple times. We take guest comfort seriously and are addressing this matter with our team to ensure a better experience for all our guests. Thank you for your understanding. We look forward to welcoming you back for a better stay.Sincerely,Hotel Management
Many of the negative reviews I read were unfair. This is an extended stay accommodation not a luxury hotel. It served my needs well.
Used towel left in room - many repairs need to be done - very functional room
Business response:
Dear Elizabeth, Thank you for sharing your feedback with us. We apologize for the oversight with the towel and any needed repairs in your room. Guest comfort and satisfaction are important to us, and we are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. Your comments are valuable, and we appreciate your understanding. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
It was okay overall
Business response:
Dear Rachel, Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that your overall experience was satisfactory. Your comments help us understand our guests' perspectives and improve our services. We hope to welcome you back for an even better stay in the future. Sincerely,Hotel Management
The front desk was absolutely amazing. Only stayed one night, bed was super comfy but didn’t have a chance to use the kitchen since they never brought up our kitchen package. Just ended up ordering take out and still had a great night. Wish breakfast had a few more options but it got the job done for what I needed. The staff was so polite and make sure that the coffee was nice and hot and refilled when needed. I would stay here again.
Business response:
Dear Kimberly, Thank you for sharing your experience with us. We're delighted to hear that you found our front desk team amazing and enjoyed the comfort of our beds. However, we apologize for the oversight regarding the kitchen package and will address this promptly to ensure it doesn't recur. Your satisfaction is paramount, and we appreciate your understanding. We'll take your feedback into consideration to enhance our breakfast options further. It's wonderful to know our staff ensured your coffee was just right. We look fo... read more
Nice place. Good service. Real pleasant.
Booked this hotel for the eclipse. The staf was helpful at check-in, ensuring the rooms were close to eachother. The rooms were clean. This property need an update.I booked the property because I needed a kitchenette. However kitchen utensils are only available on request. I requested them and was told they did not have... bought some at the nearby 7. eleven.
Business response:
Dear Bhagmatie, Thank you for choosing to stay with us! We're pleased to hear that our staff was helpful during your check-in process and that you found the rooms to be clean. We appreciate your feedback regarding the need for updates and the availability of kitchen utensils. We apologize for any inconvenience this caused. Your comments have been noted, and we will work to improve in these areas. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,381 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.