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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staying here was the worst experience i have ever had. Stayed 2 nights. The first night the room i stayed in the smell of it made me sick. Mold maybe? I asked to switch rooms, the girl at the front desk switched me which is great.. smoke alarm in room beeped the entire night over and over to where i couldnt sleep. Very dirty and unkempt. I will never stay here again.
Business response:
Dear Kristina,Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is disappointing to hear that your experience did not reflect our standards. We have shared your concerns with our team to ensure these issues are addressed promptly. We appreciate your understanding and hope you will consider staying with us again in the future, as we are committed to improving our services for all guests.Sincerely,Hotel ... read more
Sadly had so many issues the first night I just ended up walking down the road and booking a stay at another hotel for the week.
Business response:
Dear Brian, We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your visit, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests.Sincerely... read more
Listing advertises a full kitchen with the amenities (i.e. pot, pan, kettle, toaster, cup dish). There were no amenities. We were simply told that there were none, nor would any be coming or would there be any attempt to find any. That's a big deal if you expect to use your kitchen, Room was missing smoke detector.
Business response:
Dear Guest,Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Please accept our apologies and every assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Renovations are needed
Business response:
Dear Ashley, Thank you for staying with us at Extended Stay America and sharing your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Needs Better Maintenance It was a nice room and comfortable. I did inform the front desk that the handle to our building entrance door was missing and was told it would be fixed the next day. After our 4 day stay the handle was still missing.
It seemed as though we disturbed the staff when we wanted to check in. She did not seem happy to serve us.
Business response:
Dear Pascale, Thank you for your feedback regarding your recent experience. We sincerely apologize for the impression you received from our staff during check-in. Providing excellent customer service is a priority for us, and we regret that we fell short in this instance. Your comments will be addressed with the team to ensure that all guests feel welcomed and valued. We appreciate your input and hope you might consider staying with us again, allowing us the opportunity to provide you with a more positive experience in the f... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.