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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value for the Money My husband and I make frequent trips to the Mayo Clinic and stay at this hotel every time. During our first trip, the planned four day stay turned into a fourteen day stay. I was grateful to have the kitchen and appreciated the hotel's proximity to shopping (Target and Walmart). Once, we decided to stay at another hotel because of price, and it just wasn't worth it. I have only two complaints: 1) There have been two false fire alarms having to do with something that can be fixed by the hotel. 2) We w... read more
Room was dirty (animal hair everywhere/dusty/dirty towels/chewed up headboard), heat fan had a constant clinking sound, and loud.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback, as it helps us identify areas needing attention. Please accept our sincere apologies for the condition of the accommodation and the disturbances you encountered during your stay. This is not the standard we aim to provide, and your comments have been forwarded to our team and maintenance teams for immediate review and corrective action. We are committed to improving our standards and guest experience. We hope you will consider re... read more
There were bugs crawling around the room. We have pictures and a video from this morning.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. While we regret that your visit was impacted by an unexpected concern, we appreciate you bringing this matter to our attention. Please accept our sincere apology for the discomfort this caused, as this is not the standard we aim to provide. Your comments have been reviewed by our team, so appropriate action can be taken. We value all guest input and hope you will consider returning in the future, so we can deliver a significantly improved, more pleasan... read more
The staff
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent visit. We appreciate your recognition of our team and the service they provided. At the same time, we are sorry to hear that other aspects of your stay did not meet your expectations, and we apologize for any inconvenience you may have experienced. Your comments have been forwarded to the appropriate departments for review. We value your feedback and hope you will consider returning so we may offer a more refined experience in the future. Sincerely, Hotel Mana... read more
Everything smelled. The bathroom fan sounded like a jet running. Only nice thing was the laminate flooring throughout the entire room made me less worried about unclean carpet.
Business response:
Dear Jill, Thank you for sharing your experience. We sincerely apologize for the discomfort you encountered during your stay, including the odors and noise, as this falls short of the standard of comfort we aim to provide. We appreciate your recognition of the flooring, which helps maintain a clean environment. Your feedback is valuable in guiding improvements to our rooms and amenities. We hope you will consider staying with us again, giving our team the opportunity to provide a more comfortable, quiet, and enjoyable experi... read more
Fire alarm went off & had to stay outside with a cruthes
Business response:
Dear Vestina, Thank you for sharing your experience with us. We are glad to know that most aspects of your stay went well, though we are genuinely sorry for the inconvenience you experienced during the alarm situation, especially while on crutches. We sincerely appreciate your patience and understanding. Your feedback is important to us, and we look forward to welcoming you back to Extended Stay America for a smoother and more comfortable visit in the future. Sincerely, Hotel Management
The room was really dirty. Paper thin walls, no hot water. Curtains didn’t close all the way and very bright in the room at night.I had to be at Mayo for an illness im dealing with and got no sleep. I will not stay here again.
Mattress needed to be flipped, it was saggy on one side nearest the alarm clock.
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.