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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had roaches in the rooms
Business response:
Dear brooke, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and we take pest concerns seriously. Our pest control team is already investigating and taking immediate action to address the situation. We are committed to providing a comfortable environment for all our guests, and we regret that we did not meet your expectations. We hope you will give us another opportunity to serve you better. Sincerely,Hotel Management
"Housekeeping" attempted to enter room at 3am At 3 in the morning a woman with a key card to our room attempted to open the door and called out "Housekeeping". The bolt and clip were on so she was unable to come in. Reported to management in morning and was told "sorry, we'll look into it".
Business response:
Dear Timothy, Thank you for sharing your experience with us. We sincerely apologize for the unsettling incident you described, as your safety and comfort are our top priorities. We take these matters very seriously and are actively investigating to ensure such occurrences are prevented in the future. Your feedback is valuable in helping us improve our protocols and guest security measures. Please know that we are committed to providing a safe and pleasant environment for all guests. We hope to welcome you back soon.Sincerely... read more
The Wi-Fi didn’t work and I was in town for a surgery. I needed wi-fi to be able to work after my surgery and to stay up to date on my online meetings. Talked with the lady at the front desk who told me she couldn’t do anything about it. Place also smelled like weed smoke. Canceled my room and went elsewhere. Expected more from this place.
Business response:
Dear Anjelika, Thank you for sharing your experience. We sincerely apologize for the Wi-Fi issues you faced, especially during such a critical time as your surgery. We understand how vital reliable internet access is for your needs, and we regret that our front desk staff could not assist you. Additionally, we are sorry to hear about the unpleasant odor in the facility, as we strive to maintain a welcoming environment for all our guests. Your feedback is invaluable, and we are committed to addressing these concerns to improv... read more
The room smelled like a poorly maintained men's locker room where dirty wet sweat sox had been curing for at least 3 months. Unless the ambient room temp. was 65 or <, the smell was causing me to believe there is a hell!
Business response:
Dear Steven, We sincerely apologize for the unpleasant odor you encountered in your room. Your experience does not reflect our usual standards, and we deeply regret any discomfort this caused. We are addressing this issue with our housekeeping and maintenance teams to ensure improvements in our facilities. Your feedback is invaluable to us as we strive to enhance our guest experience. We hope you might consider giving us another opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely,Hotel Manag... read more
No breakfast
Business response:
Dear Wesley, Thank you for taking the time to review your stay with us. We want every guest to receive the exceptional experience they deserve. Therefore, we regret this was not your impression. We will address your comments regarding our complimentary grab-and-go breakfast with the concerned individuals to see what went wrong and prevent future occurrences. We hope you will return to enjoy our hotel to the fullest next time you revisit our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.