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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ESA Bitterness Was grrst to start. Stayed for 2 days no issues. Come back the 3rd day and. The general manager saysvi can day cause my id says im a local. Havent been bacl since hmwont ever go back there
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Shaded Encounters No Continental Breakfast as advertise.Sheets on both of the beds were not change out.No utensil in the room had to ask and not very convenient.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. Also, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward.We hope you will give us an opportunity... read more
EXTENDED STAY HOTEL RATINGS AT AN ALL TIME LOW!! Was able tp stay furst 2 nights the 3rd visit i get denied. Not really very good customet service
Business response:
Please accept our sincerest apologies for the issue you mentioned and regret the disappointing stay you had. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
First
Business response:
Trevor, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Great location to Mayo or shopping The shower walls had long strands of hair from the previous guest. I reported it to the front desk. They apologized and offered a free room for a later date. Also, I could not get the television to function properly. Normally, this is a great hotel. I’ve had friendly staff, clean room and enjoyed the great location. This time I was disappointed. I would still recommend this hotel. They said they had a temporary cleaning staff which is why the cleanliness was compromised.
Business response:
Angela, thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We want to make it up to you by visiting us and availing your free stay, giving us a chance to restore your confidence in our hotel. We look forward to welcoming you soon. Sincerely, Hotel Management
Cleanliness was not up to par...hallway was not cleaned and there was an unpleasant odor...room had not been thoroughly vacuumed...likely not stay there again
Business response:
Jim, thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
I have stayed at ESA hotels quite a few times and have an overall positive experience. BUT, the one at Rochster North, needs more to be desired. First, I think they treat customers that have made reservations through Expedia differently. I arrived at the facility about an hour prior to to their check in time of 3 p.m. They simply would not check me in. Second, after three days of stay there, when I checked out, I left something personal and discovered it when I arrived home (600 mi away). I made numerous calls to the hotel, ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The sheets were wet throughout the bed. Did notice until late and getting ready for bed. Had to sleep on top of the spread.
Business response:
Thank you for your review. We apologize for the housekeeping issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
One of the desk clerks was extremely un-kind. Every time we asked for something it was clear we were inconveniencing her. Other staff were really kind though. Toliet was mildewed. We used cleaning products we brought to clean the refrigerator. We stayed because we were at Mayo Clinic and it was all we could afford.
Business response:
Thank you for being our guest. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We also apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide ... read more
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.