Extended Stay America - Rochester - North

Anonymous 

on Expedia

6 years ago

Front desk staff was out smoking when I arrived to check in. The hotel room was the dirtiest I’ve ever stayed in. The bed was neatly made but the sheets were visible very dirty. There were multiple pieces of hair among other things. The person cleaning the room had to have seen it when they made the bed. The kitchen sink was visible dirty as was the kitchen floor. Even though it is an “extended stay” there was no in room coffee maker or hair dryer. 

Anonymous 

on Expedia

6 years ago

It smelled very strange like old and moldy. My throat hurt the entire night when we were there. 

Anonymous 

on Expedia

6 years ago

The hotel said free breakfast included which was a joke and the room had kitchens with nothing even in them like plates pans and silverware very unhappy 

Anonymous 

on Expedia

6 years ago

Great staff horible hotel! Room was not clean sheets smelled 

Anonymous 

on Expedia

6 years ago

Location only, was not expected as what was written. No daily cleaning no breakfast only coffee and cake to go, TV channels suck 

Ron 

on Expedia

6 years ago

This Hotel is advertised as having a Breakfast included... it does NOT! This Hotel does not change dirty towels in the room. You must personally carry Dirty Towels to the front desk for exchange. The Hotel Manager was very rude, distant and unwelcoming when checking in. The room had various damage evident. We had to ask for more toilet paper, soap as a half of a roll was present and the soap was unbelievably thin for two people. No shower caps. There was a stove in the room but absolutely NO pots, pans, silverware, plates et... read more

Anonymous 

on Expedia

7 years ago

Clean. Efficient. Internet did not work. No hairdryer. I don't have allergies but my nose kept running and I had uncontrollable coughing in the room--I spent the night in my car 

Jim 

on Expedia

7 years ago

I called five days before our visit to confirm the reservation. I was told everything was alright. One hour before we were to check in I receive a call from the hotel saying there are no rooms available. I was driving and unable to answer the call. When we arrived at ESA North I was told by the manager the current residents had extended their stay and they have priority over your confirmed reservation. Is that normal practice for ESA? When I asked the manager how long ago they knew of this problem he said two weeks. This is ... read more