Extended Stay America - Rochester - North

Anonymous 

on Expedia

5 years ago

The place sucked, I go to Rochester every two weeks and will not stay at this facility again! 

Anonymous 

on Expedia

5 years ago

Never again Shabby place, freezing cold, clerk lied repeatedly, sewer backup brought call to vacate unit for another building at which time I moved to a real hotel. This is a great idea, old apartments rented nightly for Mayo visiting but keeping up property, providing heat, sewer, security would be great. 

Trevor 

on Expedia

5 years ago

ESA Bitterness Was grrst to start. Stayed for 2 days no issues. Come back the 3rd day and. The general manager saysvi can day cause my id says im a local. Havent been bacl since hmwont ever go back there 

Francis 

on Expedia

5 years ago

Shaded Encounters No Continental Breakfast as advertise.Sheets on both of the beds were not change out.No utensil in the room had to ask and not very convenient. 

Trevor 

on Expedia

5 years ago

EXTENDED STAY HOTEL RATINGS AT AN ALL TIME LOW!! Was able tp stay furst 2 nights the 3rd visit i get denied. Not really very good customet service 

Trevor 

on Expedia

5 years ago

First 

Angela 

on Expedia

5 years ago

Great location to Mayo or shopping The shower walls had long strands of hair from the previous guest. I reported it to the front desk. They apologized and offered a free room for a later date. Also, I could not get the television to function properly. Normally, this is a great hotel. I’ve had friendly staff, clean room and enjoyed the great location. This time I was disappointed. I would still recommend this hotel. They said they had a temporary cleaning staff which is why the cleanliness was compromised. 

Jim 

on Expedia

5 years ago

Cleanliness was not up to par...hallway was not cleaned and there was an unpleasant odor...room had not been thoroughly vacuumed...likely not stay there again 

srh 

on Expedia

5 years ago

I have stayed at ESA hotels quite a few times and have an overall positive experience. BUT, the one at Rochster North, needs more to be desired. First, I think they treat customers that have made reservations through Expedia differently. I arrived at the facility about an hour prior to to their check in time of 3 p.m. They simply would not check me in. Second, after three days of stay there, when I checked out, I left something personal and discovered it when I arrived home (600 mi away). I made numerous calls to the hotel, ... read more