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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the time I walked in it was a get what you pay for moment. Do to an event it was the only thing available. It felt like we were staying in a half way house. We had to go buy bedding and new towels to use. It did not feel clean enough to use theirs . There is no housekeeping unless you stay over 7 days . The lady at the desk was not nice during the mornings. There is a small kitchenette with no dishes utensils or cookware at all. We definitely did not leave any valuables in the room when we were not there. The only grab ... read more
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations. We understand that cleanliness, comfort, and customer service are crucial to making a stay enjoyable, and we’re sorry to hear that your stay fell short in these areas. We take your concerns seriously and will be investigating the issues you mentioned, including housekeeping, the kitchenette supplies, and staff interactions. Our goal is to ensure every guest has a pleasant and safe stay. We hope you will give us another opportunity to serve you... read more
Waste of money The property is an extended stay so it has a small kitchen but there were no dishes, pans, flatware or any other eating or cooking utensils. The furniture was falling apart and the room was so small that there wasn't even room to change my mind! Don't waste your money here.
Business response:
Dear Guest, We’re sorry to hear your experience did not meet expectations. Kitchenware is available upon request at the front desk, and we regret if this was not clearly communicated. We’ll also review the furniture condition and room layout concerns to ensure guest comfort. Your comments help us improve, and we truly apologize for the inconvenience you faced during your stay. We hope to have another opportunity to better serve you in the future. Sincerely,Hotel Management
There was only one safe exit for handicap people and even that was not kept up with salt when it was slick outside. The burners in the room didn't work properly. I highly doubt that we would stay there again, especially for any length of time.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced regarding the safe exit for handicap access not being properly maintained during icy conditions, as well as the malfunctioning stove burners. Please know that we are addressing these safety and maintenance concerns urgently to improve the experience for all guests. Your input is invaluable to us as we strive for better service, and we hope to welcome you back.Sincerely,Hotel Management
Business response:
"We’re sorry to hear you didn’t have a great experience. We always strive to provide excellent service, and we’d appreciate the chance to learn more about what went wrong. Please contact us at esarochester@gmail.com, and we’ll do our best to address your concerns."
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience at Extended Stay of America North did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we truly regret any shortcomings during your visit.We would appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly. Your insights are invaluable to us, and we hope to have the chance to make things right.Sincerely,General Man... read more
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and regret that we did not meet your expectations.Your comments are important to us, and we would appreciate the opportunity to address your concerns directly. so we can better understand what went wrong and work toward resolving the issue.We strive to provide excellent service, and your feedback helps us improve. Thank you for bringing this to our attention.
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.