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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay, worst stay ever! Absolutely NO hot water, not even luke warm. Not able to shave or take shower. NO dises, cutlery, pans in kitchen. Very uncomfortable bed and even chair!
Business response:
Dear Doug, we would like to apologize for the inconvenience you experienced during your stay with us. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
It was the 1st and the last time. I arrived before midnight and found that they gave my room to someone else but he was still in the lobby. And they did gave me my room back. The hotel is smelly and the pillows are not comfortable. I don't recommend it to anyone.
Business response:
Hosham, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible smell in the lobby. Bathroom sink had mold and the recliner was broken and they couldn’t fix or replace it. We’ve been going there for 10 years, but we won’t be back.
Business response:
Tom, thank you for your feedback and for being our valued guest. We apologize for any negative experience related to your recent visit. Your comments have been discussed with our housekeeping and maintenance associates to address the problems you outlined. We hope you will stay with us again so that we can provide you with the hospitality that you truly deserve. Sincerely, Hotel Management
Host wasn’t wearing a mask. He also didn’t ask if we needed a hairdryer coffee maker etc as there was nothing in the room
Business response:
Thank you for staying at our hotel. We sincerely apologize as one of our front office associates was not wearing a mask at check-in and for not explaining our in-room amenities policy. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals to take corrective actions. We hope to accommodate you again and regain your trust. Sincerely, Hotel Management
No dishes, garbage was not eptied in the room when we checked in. Front desk person was very rude.
Business response:
John, thank you for your stay and for your detailed review. We regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We will speak with our team to make sure this unfortunate situation does not happen again. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rat... read more
The hotel was nice but the person behind the counter was not nice to me
Business response:
Thank you for staying at our hotel. Although you liked our hotel, we are sorry you did not experience one of our front desk associates at their best. We will share your feedback with the appropriate individuals so he can be more diligent going forward. We hope to serve you better in the future. Sincerely, Hotel Management
The place sucked, I go to Rochester every two weeks and will not stay at this facility again!
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Never again Shabby place, freezing cold, clerk lied repeatedly, sewer backup brought call to vacate unit for another building at which time I moved to a real hotel. This is a great idea, old apartments rented nightly for Mayo visiting but keeping up property, providing heat, sewer, security would be great.
Business response:
Thank you for choosing our hotel. We are truly sorry for the plumbing and maintenance issues you encountered in your room. We have shared your feedback about the sewer and heating unit with our maintenance team to look into it. We are also working with our front desk team to improve the experience of our future guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.