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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a pretty bad experience staying here. We checked into our room pretty late, but was not expected to be locked out of the hotel when we got there. This was really frustrating as we were driving all day and looked forward to a good night sleep with no hassle. We tried to ring for the person on duty a few times with no luck (dead tone). After 5 mins of trying we left and drove around, but was left with the only option to come back and try again. We finally got a hold of someone 20 mins later. She let us in and check us into... read more
May or May Not Give Another Try The lady that checked me in was very nice & helpful! the hotel is in a good location & the free shuttle to the Mayo Clinic is a plus. The room was clean, but the bed was extremely uncomfortable; the inside of the hotel rooms a little more rundown than expected for the price; though it is due to be remodeled by the Fall of 2015; the towels extremely thin & rough; & though the people above me were doing nothing out of the ordinary, their walking was extremely loud. Just there for a one night sta... read more
Not satisfied with stay Was not impressed how there were no accessible outlets except under the bed. Seemed like a hazard. Room was dirty. Grossed us out. Husband was not impressed with the breakfast.
over charged I was over charged for my stay I held 2 rooms on my credit card 1 for my husband and I and the for another adult traveling with us. When we got to the counter they were supposed to separate the charges and I stead I was charged for 2 rooms and the other person was charged also. We ended up paying for the rooms. I will never book using hotels.com again
The woman at the front desk was very nice and helpful. The hotel was being renovated, so it was noisy at 7am on a Sunday. The hallway was jam packed with furniture from the rooms and the carpet was being pulled up in every room. I had to pay a pet fee for potential damages when the room was being gutted the second we checked out. Kinda ridiculous if you ask me. Then I wanted to read the sheet of paper that I signed for the pet fee and the guy at the desk was like 'no, just sign'. Then I was charged tax on the pet fee, which ... read more
Bad Hotel check in at 3: 30 P.M., room was still dirty, had to wait 45 min for room. I had two bath towels, no hand or wash towels. Had to go up front and get them the next day. They said there short towels and help at the hotel. The hall was were dirty and holes in the carpet. I will not stay there again.
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that the room was not ready for you at check-in time and that the room was not fully prepared for your stay with us. I met with the staff, and we are reviewing our procedures to ensure that we are keeping our rooms and hallways clean and up to standard. As well, as this hotel's manager, I am ordering more linens to ensure we have enough for our guests. I really appreciate you bringing this to our attention. We would love to have another chance ... read more
Overall not what we expected. The price was way too high and the room was not all the way cleaned. Not sure we would ever stay there again for a night when being seen at the mayo clinic
Business response:
Cassie - Thank you for your recent review of your stay. I am sorry to hear that our rates did not fully meet your expectations. As well, I apologize that the cleanliness of your room was unsatisfactory. I will be meeting with our housekeeping staff to review our cleaning standards and procedures. Thank you again for sharing your comments. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
the worst expereince I had in a hotel the room was flithy, stain on the hallways carpet and in the room. The linen are old and different colors , one bed had a torn sheet. The billows had a bad odor and we found a bed bug under the covers. When you turn the heat on it had a fuel odor . This hotel needs to be closed down and refurnished. A true nightmare.
When we went to check into our hotel they told us they had overbooked but they would put us in their North location. That was okay with us but the Hotel was pretty grungy and smelled smoke in the hallways. There were no shampoo or lotion provided and there were crushed potato chips in the corner of the room. The breakfast was a packaged muffin and fruit. We will never stay there again.
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.