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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. Lamp and clock were very dusty. Lack of ice machine was a surprise. I will never stay there again.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced during your stay. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Misleading Reservations were overbooked so I had to down grade from a king to regular for the same price. Was charged differently at the hotel than what my reservation stated. Dried puke was around the toilet. Room was not clean at all. Had a two separate reservations for 2 nights and paid for those two nights and than was charged a no show fee!
Business response:
We are sorry for the difficulties you experienced on arrival with your reservation. You deserved a comfortable and stress-free stay, and we fell short of making that happen for you. We are taking appropriate steps to ensure future guests do not encounter the same issues. Meanwhile, with regards to your bill, please reach out to us so we can review the bill and assist you further. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincere... read more
Meh Very dirty common areas (lobby and stairwells), unkept and dusty rooms and unsatisfactory replacements of essentials (toilet paper).
Business response:
Matvei, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Rooms had a smell. I was trying to get a deal. But we got a room that smelled heavily like smoke. The front desk person let us try 2-3 more rooms. The 2nd one smelled worse than the 1st but it wasn’t smoke. Ugh. We ended up spending the night in the 3rd room. Kind and accommodating but we won’t be back.
Business response:
Please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
OK, if you don't mind filthy! The main thing I require in a hotel is cleanliness and this hotel was lacking in that area. Elevator was dirty, hallways had things on the carpet that weren't vacuumed the entire time we were there, fridge door had spills on it, bathroom door had spills on it, dirt specks in the bathroom sink and counter, and dirt in the corners of the bathroom where they swept, but missed the corners.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Bed was hard, room way too hot and small for the
Business response:
William, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Your concern in regard to HVAC unit will be shared with our maintenance team. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the nea... read more
nn n n n n n n Leave me alone. If adding this sentence doesn't work then I won't file.
Business response:
Jon, we appreciate your review regarding your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Extended Stay AWAY Don't go to this place. The staff needs some people skills and do not know how to communicate with each other. Don't waste your time. Just pay the same or a little bit more and get a decent breakfast elsewhere. I will never go to an extended stay again.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The service sucks!
Business response:
Yabin, please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.