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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled very strange like old and moldy. My throat hurt the entire night when we were there.
Business response:
Thank you for staying with us. We apologize for the odor issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The hotel said free breakfast included which was a joke and the room had kitchens with nothing even in them like plates pans and silverware very unhappy
Great staff horible hotel! Room was not clean sheets smelled
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Location only, was not expected as what was written. No daily cleaning no breakfast only coffee and cake to go, TV channels suck
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you were unhappy with our hotel policy. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This Hotel is advertised as having a Breakfast included... it does NOT! This Hotel does not change dirty towels in the room. You must personally carry Dirty Towels to the front desk for exchange. The Hotel Manager was very rude, distant and unwelcoming when checking in. The room had various damage evident. We had to ask for more toilet paper, soap as a half of a roll was present and the soap was unbelievably thin for two people. No shower caps. There was a stove in the room but absolutely NO pots, pans, silverware, plates et... read more
Business response:
Ron, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly know, Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you’ll give us a chance to regai... read more
Clean. Efficient. Internet did not work. No hairdryer. I don't have allergies but my nose kept running and I had uncontrollable coughing in the room--I spent the night in my car
Business response:
Thank you for the feedback. Please accept our apologies for the difficulties you experienced in your room. We assure you that we have shared your feedback with our housekeeping team. Being an extended stay our guest often carry their personal amenities like a hairdryer. However, all these items are kept at the front desk and are always available on request. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I called five days before our visit to confirm the reservation. I was told everything was alright. One hour before we were to check in I receive a call from the hotel saying there are no rooms available. I was driving and unable to answer the call. When we arrived at ESA North I was told by the manager the current residents had extended their stay and they have priority over your confirmed reservation. Is that normal practice for ESA? When I asked the manager how long ago they knew of this problem he said two weeks. This is ... read more
Business response:
Jim, we are terribly sorry about the issues you experienced with your reservation and the poor service you received. Your comments have been discussed with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Management
The outside of the fridge was filthy and room smelled of animal pee. Not a clean room. Morning staff was not very pleasant.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Disappointed. This could’ve been a great place to stay but lots to change. The room was filthy. The counters and bedside stands and desk were sticky. The bathroom floor is sticky and dirty. The beds are very hard and bedding cover was dirty. Found garbage on the floor. Bathroom towels were dirty. We left early and didn’t even shower cause of the towels looking dirty. You have to ask for dishes for the kitchenette. They didn’t have an ice machine at all. Just won’t ever go back.
Business response:
Stacy, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.