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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is dissapointing Room was updated but fridge had little rust spots all over door front and bathroom shower curtain had little black mold spots all over it. Stayed here previous years but will never stay here again. They also don't put dishes in the rooms anymore so you have to go to desk every time you want new ones. Towels are in room when you get there but each morning you have to go to front desk to ask for new ones and you don't get housekeeping service anymore which to me is why I stay at a hotel.
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! Please give us a secon... read more
Strange smell, worn out bedding, no ice... The last goes on.
Business response:
John, please accept my apology for not living up to your expectations during your visit. We are sorry we missed meeting some of your expectations. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please note, as we have full size refrigerator/freezer which includes ice trays for your convenience, so we do not have ice machines on our property, and we apologize for your disappointment. I truly hope this unfortunate situation will not prev... read more
Wouldn't recommend to my Aunt Ethel or anyone else No housekeeping, had to trade dirty towels for fresh towels. Bed, pillows were uncomfortable. Staff unfriendly and hotel smelled like an Amoco with incense burning. Yuck!
Business response:
Thank you for taking the time to write a review of your stay. I was disheartened to read that our new linen and towel exchange was not up to your satisfaction. Please accept our apologies. Your comments were reviewed by the staff, and we will strive to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience... read more
Hotel Spartan Room was clean but very spartan. Kitchen had no minimal conveniences such as paper plates , paper towels, plastic cups or plastic cutlery. Not hot water so we could not take a shower before leaving. The so-called continental breakfast had run out of food. Don't they have a grocery store nearby?
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our amenities were not to your expectations. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrivals to make sure your experience is not repeated. I will also work with our maintenance engineer to ensure that everything is functioning properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It woul... read more
Not Pleased The rooms were disgusting. The carpets were stained, the shower had mildew, the bed comforter was stained, the woodwork on the headboard was worn off and peeling in some parts. Half of the TV channels were blocked and unable to watch and the smell of smoke permiated into our room. The hallways and elevator looked as though they hosted stag parties everynight. The food, stains, and aweful smell was enough for a 1 night stay only. I went to the Hampton the following night for only $20 more per night.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be reviewing our deep cleaning and room inspection procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our po... read more
Had a pretty bad experience staying here. We checked into our room pretty late, but was not expected to be locked out of the hotel when we got there. This was really frustrating as we were driving all day and looked forward to a good night sleep with no hassle. We tried to ring for the person on duty a few times with no luck (dead tone). After 5 mins of trying we left and drove around, but was left with the only option to come back and try again. We finally got a hold of someone 20 mins later. She let us in and check us into... read more
May or May Not Give Another Try The lady that checked me in was very nice & helpful! the hotel is in a good location & the free shuttle to the Mayo Clinic is a plus. The room was clean, but the bed was extremely uncomfortable; the inside of the hotel rooms a little more rundown than expected for the price; though it is due to be remodeled by the Fall of 2015; the towels extremely thin & rough; & though the people above me were doing nothing out of the ordinary, their walking was extremely loud. Just there for a one night sta... read more
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,241 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.